Steelseries Apex 3 TKL Troubleshooting

Keyboard will not connect to device

Check for any damage or kinks in the wire that may be causing a loss in connection. If the keyboard isn't lighting up or not typing on your pc device consider buying a replacement connecting wire.

When trying to use the keys on the keyboard they don't press down all the way

If your keyboard is dirty, that can keep it from working correctly. Dirty keyboards will typically have some stuck keys while having others that work, so this is more likely to be your problem if some of the keys work. Use compressed air to blow out the keys free of debris. You can even go as far as removing the keys to gain better access to the keyboard.

When pressing down a key, it may get stuck and type the character twice.

If every keypress is typing several characters when it should be typing only one, typing quickly becomes an annoying problem. If the key itself feels stuck, then it’s usually an issue of grime or dirt. Unplug the keyboard, and carefully pop the key off. Use a cloth with a small amount of rubbing alcohol or other solvent to wipe the key and the surrounding area.

When the user presses down a key all the way there is no output on device.

Unresponsive keyboard keys can often be fixed with some simple troubleshooting. First, restart your computer as this can resolve temporary glitches. Then, confirm the keyboard is securely plugged in or try a different USB port. If the issue persists, compressed air can dislodge dust or debris stuck beneath the keys. For tougher grime, remove the keycaps and clean the keyboard thoroughly. Finally, outdated drivers can cause malfunctions, so try updating them through your device manager.

LEDs on the keyboard are not lighting up.

Lighting problems can often be solved by rebooting your computer, unplugging the keyboard, and plugging it back in after your PC restarts. If this doesn’t work, look up your specific keyboard model online and re-downloaded drivers or update its firmware as needed. If something spilled and damaged the connections you can try looking for a compatible “backlight sheet” to replace your old version