SteelSeries Rival 3 Wireless Will Not Scroll

When you're trying to scroll on your SteelSeries Rival 3 Wireless does it not move? Use this troubleshooting guide to help diagnose why.

• Turn off the mouse.
• Use compressed air to blow around the scroll wheel.
• Gently rotate the wheel while blowing air to dislodge debris.
• Test the wheel after cleaning.

• Test the mouse on another computer to confirm the issue.
• Remove the mouse skates, unscrew the four screws to access scroll wheel.
• Clean the scroll wheel
• Reassemble the mouse.
• If the problem persists, contact SteelSeries for support.
• Check warranty status and request a replacement if eligible.
• Check Statues Here: RMA, Warranty, & Refunds – Support

• If your SteelSeries Rival 3 Wireless won’t scroll and the scroll wheel sensor (encoder) is faulty, open the mouse and check if the scroll encoder is loose, dirty, or misaligned near the wheel assembly.
• Clean the scroll encoder using compressed air or a small amount of electrical contact cleaner and spin the wheel repeatedly to see if that restores smooth scrolling.
• If cleaning doesn’t fix it and the encoder is worn out or damaged, desolder the old scroll encoder and replace it with a compatible one, or replace the mouse if repair isn’t worth it.