SteelSeries Rival 3 Wireless Will Not Connect

When you press and hold the CPI button, does Bluetooth not appear on the screen? Use this troubleshooting guide to help diagnose why.

• Check the battery level in SteelSeries GG software.
• Replace the AAA batteries with fresh ones if power is low.
• Restart the mouse after replacing batteries to ensure proper reset.

Use these steps to reduce wireless interference between the mouse and USB receiver.

• Plug the USB receiver into a front USB port or use a USB extension cable.
• Keep the receiver within a few feet of the mouse.
• Avoid placing it behind metal objects or under a desk.

• Remove the batteries and open the mouse and inspect/clean the PCB with 90%+ isopropyl alcohol to confirm whether it’s corrosion/connection-related or true board damage.
•  Repair the specific fault by reflowing cracked solder joints or replacing the bad part (switch/encoder/connector) if you have soldering tools.
• If the PCB is cracked, traces are burned/lifted, or repair isn’t practical, replace the entire motherboard/PCB with a compatible Rival 3 Wireless board (or replace the mouse).