Sony ULT WEAR Touch Sensor Unresponsive

If your Sony ULT WEAR touch sensor is not functioning properly or reacting to commands, use this troubleshooting guide to help diagnose why.

Sometimes, simply turning a device on and off can force a refresh of the connection and software, clearing temporary glitches. To power on, press and hold the power button for 3 seconds or more until the indicator flashes. To power back off, simply repeat the steps.

To clean the sensor and ensure there is no debris affecting it, wipe clean with a soft dry cloth, or in extreme cases use a cloth soaked in diluted neutral detergent. Avoid the use of benzene or alcohol, as it may damage the surface of the headset or cause other damage.

If your headphones do not appear through either of the first two methods, you may need to reset them. To reset your headphones:

• Connect them to an AC outlet using the cable that is supplied with the device (USB Type-C) and a USB AC adaptor (A). While connected, press the power button and the NC/AMB (noise canceling/Ambient Sound Mode) button at the same time.

This should reset your headphones, but your pairing, volume, and other information should still be stored.

If your headphones do not connect after the initial reset, it may be necessary to apply a factory reset. This reset will not store any of your previous pairing information, so you will need to re-initialize and re-pair your headphones to your device again. To factory reset your headphones:

• Remove the USB Type-C cable and turn off the headphones.
• Press and hold the power and NC/AMB button for 10 seconds until the blue light beside the power button flashes 4 times.

Your headphones have now been factory reset, and you may begin the pairing stage again. Review the Touch Sensor Guide for instructions on sensor replacement if sensor remains unresponsive.