Sony UBP-UX80 Troubleshooting

You press the eject button and the disk tray will not open.

Press and hold the STOP, HOME, and TOP MENU buttons on the remote.

Hold these buttons down until LOCKED or UNLOCKED appears on the screen.

Make sure all streaming services are closed and you are on the home menu, this is a quirk with Sony's device.

This issue may continue to occur if the inserted disk is damaged or was inserted wrong.

Turn off the device.

Unplug the power cord or AC adapter.

Leave the device unplugged for 30 seconds.

Press and hold the OPEN/CLOSE button on the dvd player, and then plug the power cord back in.

Hold the OPEN/CLOSE button until the disk tray opens.

Once the disk tray opens, unplug the power cord or AC adapter, and then plug it back in.

There is a chance the motor or the disk sled assembly has been damaged or worn out. You could have it replced, or follow our guide on [how to repair the disk sled].

The Blu-ray Disc player may display Cannot operate this disk or No Disc Error.

Make sure the disc is compatible with the Blu-ray Disc Player.

 Blu-ray disc and DVD disc all come with a region code. Make sure that the region code matches the region code of the Blu-ray player. The region codes for Blu-ray disc and DVD disc

Try a different disc with similar specifications as the disc that was not originally working.

If you do not have a second disc, try a different Blu-ray player.

A disk may not work if a recording has not been properly finalized on a different player or disk recorder

In order to use a 3D Blu-ray disc movie playback, a Hi-speed HDMI cable for the disc to properly run

If the portion of the disc tray where the disc sits is dirty, wipe the tray down using a soft dry cloth before placing the disc back on the tray to be tested again.

If there is anything along the lines of fingerprints, stains, or dust on the side of the disc that the blu-ray player reads from, the disk needs to clean. To clean the disk, use a soft dry cloth and wipe in a circular path around the disc to clean it.

Some settings can prevent certain disc from playing so make sure that setting is set to OFF

If the BD ROM 24P Output is set to on and the tv screen will be blank due to the tv not supporting the disc so make sure that it set to OFF

Set the Output Video resolution setting of the blu ray player to a video quality that is supported by your tv

Make sure you have downloaded and installed the latest system software update so that the playback compatibility is up to date.

If the blu ray player is connected to a high-speed internet it can be updated through the network section of the menu

If not connected to the internet, you must use a computer to update the system software of the blu ray player.

You turn on the player and the screen is blank/no video on screen from player.

• Your TV could simply be on the wrong input setting -- input 1 instead of 2 for exmaple
  • Press the input button on the TV remote to check which one you are on
  • Check which HDMI number the player is connected to

Maybe you didn't plug the cable in fully. Check it to see if the cable is plugged in completely on both ends (the player and TV sides).

The cable itself could have come out on one end, so it is only plugged into say only the player or only the TV.

The cable could be plugged into the wrong slot on the player. There are two (2) spots, video+audio out, and just audio out. Check that you are in the video+audio.

Maybe the cable you are using is defective.

Try switching the cable ends around, this may sound dumb, but it can work.

Try to use a cable that you know is working, maybe from a cable box or game console to confirm.

There is a chance that an HDMI port on one of the devices is bad.

The TV's HDMI jack that you are using could be bad, try switching into a port you know works. If this is the case, and you have extra jacks, you should be okay. If you don't have extra ones, I suggest calling the manufacturer customer care about this issue.

There is a chance the HDMI port on the player itself is bad. If this is the case, call SONY, or whomever you may have purchased the player from if you have a warranty. You could also replace the HDMI jack.

You press the power button but the system remains powered off.

Make sure the cord is firmly pushed into the device.

Make sure the receptacle end of the cord is firmly pushed into the outlet.

Wait 10 seconds after plugging the device in to turn it on.

Make sure the outlet itself has power.

Try a different outlet.

The power button is located on the front right side of the player or try turning on the device from the remote. If the device powers on through the remote but not the player's ON button, then the ON button needs to be replaced.  If the device powers on from the ON button but not the remote then troubleshoot the remote.

REMOTE:

1: Make sure nothing is blocking the infrared (IR) sensor on the player.

2: Replace the batteries on the remote

HDMI:

If a TV is connected to the player with an HDMI cable disconnect the cable from the player. Press the ON button. Turn off HDMI control from the system settings menu.

Try a different HDMI cable.

There is a possibility that something on the power board of the system has gone bad. A capacitor or one of the traces could have fried, or something along those lines.

If you smell something burning or burnt coming from the player, unplug it immediately. This is a sure indication of the power board being bad.

If this is the case, you will have to have it replaced. Thankfully it is all on a big PCB, and we have a [guide that you can follow].

You attempt to play a video file from a USB device but it will not play.

Check the device and make sure it is plugged into the jack completely. Pull it out and plug it back in if needed

If the device requires a power-on, make sure to turn it on.

While the UBP-UX80 supports a wide array of media file types theres a chance that you are using one that is incompatible. Here is a list of compatible ones from Sony's user manual:

There is a chance th USB drive is not formatted to the correct file system, this being FAT32.

• To check if it is on the correct file system, plug the USB into a computer, right click the device in the "file explorer," click properties, then look for the file system type. If it's not "FAT32" then you need to format it.
  • To format, right click the drive, click format, set file system to FAT32, and click "ok."
  • NOTE: THIS WILL DELETE ALL FILES ON THE DRIVE! IF YOU WANT TO SAVE ANY, COPY THEM SOMEWHERE FOR TRANSFER AFTER THE FORMATTING!

Attempt to play a different file. If it works, then the one you want to use could be corrupt. If it is corrupt, then you will have to reinstall it.

At the worst case, if nothing works, then you may have a bad USB port on your device, and will need to have it replaced via warranty or your own hands.

In the middle of streaming a movie or video, it suddenly hiccups, skips, or stops playing.

Inspect the disk to see if it is clean.

• To clean the disk, clean it using a microfiber cloth and some disk or class cleaner, wiping in an up and down pattern not a circular one.
• Make sure there are no permenant scratches or rings found on the disk, these can happen if the player is moved while a disk is playing.
  • If there is a peremant ring on the disk, then it will not play correctly and will need to be replaced or resurfaced.

Where this player is from 2018 and has Wi-Fi integration with YouTube, Netflix, etc., Sony had/has firmware updates for it so that the system can run everything smoothly. For updating firmware visit Sony's support page and find the right firmware version for you.

Even though this is the most common issue, there are few known fixes to it. Most of the solutions lead toward outdated firmware, a bad disc, or plain bad luck. A lot of people tend to say that it irons out after a little bit, but there is no real rhyme or reason to it.