Sonos Era 100 Distorted or No Sound

If your Sonos Era 100 has sound issues such as crackling, buzzing, or no sound at all. Test the speaker with different audio sources and connection types including Bluetooth and the Sonos application. If the problem persists across these tests, follow this guide to help diagnose the issue.

It's possible your speaker is experiencing temporary audio distortion, this could be it simply not sounding right, or the audio cutting in and out. The first step to resolve this would be to reset the speaker. To do this, you can do as follows:

-Unplug the power cord

-Press and hold the Bluetooth button while reconnecting the power cord

-Continue holding the button until the light on the front of the device begins flashing orange and white.

-Once the process is complete, the light will flash green.

Keep in mind, that after resetting the speaker, you will have to reconnect the speaker with your phone.

If higher frequency sounds such as high-pitched vocals, crashing cymbals, and string or high-pitched instruments are distorted, muffled, or crackling, It is likely that the tweeters in the speaker are damaged. Contact Sonos for a replacement and follow this replacement guide to fix this issue.

If lower frequency sounds such as guitars, drums, low piano notes, and lower-pitched vocals are distorted, muffled, or crackling, It is likely that the woofers in the speaker are damaged. Contact Sonos for a replacement and follow this replacement guide to fix this issue.