Shark Apex DuoClean Powered Lift-Away AZ1002 Troubleshooting

The vacuum has power, but there is little to no airflow from the vacuum or it won't pick up debris.

Make sure to turn the vacuum off. Remove and empty the dust cup and the link filter from the vacuum using this guide (insert link). Use this guide to clean the pre-motor filter. Place your hand over the filter area above the motor inlet and turn the vacuum on. You should feel airflow. You can replace the dust cup and filters. The vacuum should now pick up debris.

Use this guide (insert link) to check and remove blockages in the hose.

The vacuum has power and suction, but the brushroll in the base does not spin. The brushroll indicator light is a square light located on one side of the vacuum base and will help you identify any issues with your brushroll. A solid green light means the brushroll is working as intended. A solid red light means there is a jam in the brushroll. A flashing red light means the nozzle is overheating.

Turn off the vacuum and make sure it is unplugged. Remove the base of the vacuum and inspect for any blockages. Open the door covering the brushroll and remove any debris or hair. See this guide to access and clean the brushroll.

If your vacuum base is overheating unplug the vacuum, remove any debris or blockages, and let the vacuum rest for 60 minutes before trying again.

If the hose is not connected to the unit properly, this can cause issues with the brushroll and power. To ensure the hose is clicked into place, try to pull the hose out of the pod without pressing the release button.

Be sure when vacuuming over the carpet that your brushroll is set to the carpet setting (either Carpet/Low Pile or Thick Carpet/Area Rug). Place your foot on the floor nozzle and tilt the handle back to engage the brushroll.

Your vacuum should automatically work to remove clumps of debris and hair from your brushroll, but if your brushroll is excessively dirty and keeps getting tangled there may be an issue with the self-cleaning function.

If your brushroll is too dirty for the self-cleaning function to keep up, use this guide to remove and clean the brushroll. If the issue persists there may be a clog causing low suction. Please refer to the "Vacuum has Low/No Suction" section of this page.

If your vacuum is functioning, but is making odd noises such as whistling, grinding, or rattling use this section to troubleshoot the issue.

Make sure the vacuum is off and unplugged. Use this guide to clean the dust cup and lint filter. Use this guide to clean the pre-motor filters.

Use this guide to remove and clean the HEPA filter.

If your vacuum is turning off on its own, it may be overheating. Use this section to troubleshoot this issue.

Make sure the vacuum is off and unplugged. Use this guide to empty the dust cup and clean the lint filters. Use this guide to clean the pre-motor filters. Use this guide to check for hose blockages. Remove the garage door from the floor nozzle. Remove any debris or hair from the brushroll and/or behind it. Reassemble the vacuum ensuring you are hearing an audible click with each connection.

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