Samsung HT-J5500W Troubleshooting

The device is not connecting to the BD-Live server

Use the device's built-in network status function to test the network connection.

Check the device settings to see if the BD-Live Internet Connection option is set to Allow (All).

Device is on but nothing is displaying on the TV

Make sure the HDMI cable is securely connected to both the device and the TV.

Check the TV to make sure it can support the devices output resolution.

The disk is not ejecting.

Make sure the power cord is plugged securely into the outlet.

Turn the device off then back on again.

Playback doesn't start after inserting the disk

Check the region on the blu-ray disk as a disk purchased from abroad may not be playable.

Make sure the disk is not warped or damaged.

Wipe the disk clean.

No sound is coming out of the speakers

Check to make sure all the speakers are connected to the device.