Samsung Chromebook 4 Plus XE350XBA-K05US Troubleshooting

The screen does not display a sign-up page; the screen is still black and off.

If your screen does not start up at all, then the Samsung Chromebook likely does not have an adequate charge. When you plug it in and no charging light appears, then that is a charging problem. If there is a charging light, then make sure it is fully seated and let it charge.

If your Samsung Chromebook turns on but does not display a sign-in, then do not press any buttons. What is probably happening is that the system is overloaded and needs time to catch up. Let the Chromebook sit for 2 mins, but if it is still not turning on, then perform a hard reset.

When you plug in your Samsung Chromebook and no charging light appears.

The Samsung Chromebook charger includes multiple segments. Make sure that each segment is firmly seated to the connecting segments.

If the charger is firmly seated and the Chromebook still will not charge, then unplug the charger from the computer and look into the charging port. If it looks like there is dirt and grime. If so, then either blow into it or use a can of compressed air to try to loosen the debris. Reconnect the charger.

If the Chromebook still will not charge, then try moving to a different outlet. If that still does not work, then there is a probable chance that you will need to replace the charging port.

The Chromebook is unresponsive to any interactions with keys or mousepad.

If your screen is not at all responding and you have multiple tabs open, then the computers CPU is being overwhelmed so you need to shut down your computer. This will cause the programs to be shut down and free up the processor.

The audio may be distorted because the software is outdated. To update, go to your status tray, select 'settings', then 'about chrome OS' in the bottom corner of the left-side menu, choose 'check for updates'. If updates are available, then your Chromebook will update automatically.

The keys are stuck in either the engaged or cannot be pressed.

If you have it on hand, then you can use a can of compressed air to blow away the grime. Otherwise, you can gently turn the computer upside down and try to knock grime lose that way.

No audio is coming out of the speaker, or the audio sounds distorted.

If when you press the icon in the lower right of your screen and the sound slider bar is grayed out, you need to disengage the mute button. To do this, you need to either press the speaker button on the screen next to the sliding bar, or you can press the increase volume button, which is the second button from the right on the top row.

On the screen, at the bottom right is an icon bar. When you press it there should be three icons that appear on the top of the box. The middle button is the Bluetooth button, if below the button it says that it is connected, then you can press the icon and it will disconnect. If you still cannot hear any sound, make sure your audio is not muted.

The audio may be distorted because the software is outdated. To update, go to your status tray, select 'settings', then 'about chrome OS' in the bottom corner of the left-side menu, choose 'check for updates'. If updates are available, then your Chromebook will update automatically.

https://www.samsung.com/us/support/answe...