RCA Lyra X2400 Troubleshooting

When the power switch is turned on, the device displays no indication of functionality.

Your problem may be battery related.

Diagnosis:

To diagnose a discharged battery, simply plug your device into a 120v wall socket using the power adapter that came with it. If the charging light turns on, your battery may have been discharged.

Solution:

Try plugging your Lyra in for 20-30 min and attempt to turn the device on again.

Note: if the charging indicator light does not turn on while the device in plugged in, the problem may lie in either the power adapter, or the power plug in the side of the device. If this is the case, read this guide about how to safely remove the motherboard from the Lyra and install a new one.

Due to the rate of technological advancement and the discontinuation of the Lyra product line, replacement parts are extremely difficult to find.

Diagnosis:

Even after attempts have been made to charge the device, the battery stays uncharged.

Solution:

If your device is still nonfunctional, try reading this guide about safely removing your battery for replacement.

Due to the rate of technological advancement and the discontinuation of the Lyra product line, replacement parts are extremely difficult to find.

Diagnosis:

Your Lyra may appear to be nonfunctional if the display has become disconnected or broken.

Solution:

If the display has been disconnected, it may be a simple matter of opening up the device and reconnecting the ribbon cable. If the display is truly nonfunctional, it may need to be replaced completely. In either case, read this guide about how to safely remove the display from your Lyra and (potentially) install a new one.

Due to the rate of technological advancement and the discontinuation of the Lyra product line, replacement parts are extremely difficult to find.

Screen protectors can be found here.

Diagnosis:

If your device still will not turn on, you may have a problem with the motherboard.

Solution:

Read this guide for information on how to safely remove the motherboard from your Lyra and install a new one.

Warning: This is a complicated endeavor and has the potential to damage your device irreparably. Only undertake this solution if all other possibilities have been ruled out and proper precautions have been taken.

When viewing audio or video media on the device, no sound can be heard from the built in speaker.

Diagnosis:

You may have the volume on your Lyra turned down or muted. Many times this can be diagnosed by toggling the volume up/down button located on the side of your device.

Solution:

To fix this, review and adjust your volume settings using the onscreen system menu.

Diagnosis:

The motherboard in your Lyra may be broken or functioning incorrectly. If you have ruled out other solutions, this may be the issue.

Solution:

Read this guide about how to safely remove the motherboard from your Lyra for further investigation.

Diagnosis:

If you are using external headphones/speakers and this problem occurs, there may be a problem with the audio output on your device. If the sound functions correctly on your device when the headphones/speakers are not connected, but abruptly stops working when the headphones/speakers are plugged into the device, you may need to replace the audio output jack.

Solution:

Read this guide about how to safely remove the mother board in your device so the audio output jack can be replaced.

Due to the rate of technological advancement and the discontinuation of the Lyra product line, replacement parts are extremely difficult to find.

When working with an application that requires use of the built in microphone, the recordings are either inaudible or unable to be understood.

Diagnosis:

It may be that the small opening in the plastic body of the Lyra for the microphone has become somehow obstructed. You may be able to see this by looking closely at the small hole in the top of the device labeled "mic."

Solution:

Read this guide about how to safely disassemble the case of the Lyra so it can be cleaned.

Diagnosis:

The actual microphone unit may have become detached from the mother board or in some way broken during use.

Solution:

Read this guide about how to safely access the mother board so the microphone can be replaced.

Due to the rate of technological advancement and the discontinuation of the Lyra product line, replacement parts are extremely difficult to find.

Diagnosis:

If you are using an external microphone and this problem occurs, there may be a problem with the audio input on your device.

Solution:

Read this guide about how to safely remove the mother board in your device so the audio input jack can be replaced.

Due to the rate of technological advancement and the discontinuation of the Lyra product line, replacement parts are extremely difficult to find.

When the Lyra is turned on, the device experiences display problems.

The display shows one or more pixels of incorrect color or pixels that fail to turn on.

Diagnosis:

If one or more pixels on your display is black even when surrounding pixels are other colors, your display may have dead pixels.

Solution:

Read this guide for information about safely removing the display from your Lyra and installing a new one.

Due to the rate of technological advancement and the discontinuation of the Lyra product line, replacement parts are extremely difficult to find.

Diagnosis:

If your Lyra has suffered a fall or other trauma, the display may have become cracked. If so, you may see a line of blurred discoloration across your screen.

Solution:

Read this guide about how to safely remove the display from your Lyra and install a new one.

Due to the rate of technological advancement and the discontinuation of the Lyra product line, replacement parts are extremely difficult to find.