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If your Ninja Creami becomes unusually hot during use, shuts off mid-cycle, or refuses to start until it has cooled down, use this troubleshooting guide to help diagnose why.
Device Doesn't Have Adequate Space
If your Ninja Creami overheats, it may shut off unexpectedly or refuse to start until it has cooled down.
- Unplug the machine and allow it to cool for 15–30 minutes before attempting to restart it.
- Avoid using the Creami in a confined space with poor ventilation, as this can trap heat.
- If overheating persists, try reducing the number of consecutive cycles to prevent excessive motor strain.
Blocked Vents or Restricted Airflow
Blocked vents or restricted airflow can cause the Ninja Creami to overheat and shut down.
- Inspect the air vents for dust, debris, or obstructions, and clean them using a soft brush or compressed air.
- Ensure the machine is placed on a flat, stable surface with at least a few inches of space around it for proper ventilation.
- Avoid using the Creami on heat-retaining surfaces like carpets or cloth-covered tables, which can trap heat.
Motor is Failing
If the overheating issue persists even after cooling and cleaning, the motor may be failing.
- A worn-out or faulty motor can cause excessive heat buildup, leading to shutdowns.
- If replacing the motor yourself, follow this guide for step-by-step instructions (insert link).
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