NPET K10V3 Troubleshooting

Specific keys do not work while others work.  

It’s possible that the issue lies within your computer and not the keyboard itself. To locate the cause of the problem, connect the keyboard to another computer and see if the issue continues. If the issue is still present, you’ll know it’s an issue with the keyboard.

If your keys are registering as different commands or not responding, it could be possible that the key layout is off. Unfortunately, the keyboard is not a product of Microsoft so there is no app you can download to access the layout. Also, due to there being no driver and no replaceable motherboard, the keyboard layout is adjustable from these options as well. You will need to buy a new keyboard.

Keyboard type’s repeats letters / numbers even if pressed once. Does not spring up quickly 

Stuck keys are often caused simply because of food, dust or other foreign materials logged under the keyboard or in the switches. To fix this issue use a dust remover can to efficiently clean under the key caps. You can find these cans at your local staples or supermarket. If the keyboard needs a deeper clean remove the key caps and manually clean around the switches using a q-tip or any small brush. DO NOT use liquid substances to clean!

The spacebar is the only key that has springs. A defective spacebar would either be due to dust or debris clogged in the springs or the springs are defective. First clean under the spacebar by removing the spacebar keycap and refer to Dirty Keyboard listed above. If the springs are broken or not properly functioning, replace the springs and verify the spacebar functions properly.

Key LED indicators do not light up, not changing colors, are too bright, or too dim.  

The lights may be on already, but the brightness is too low. Try manually increasing the brightness to see if this is the case.  If this does not work, try reconnecting to a different USB port or cleaning the port. If that doesn’t fix the issue, the problem is most likely with the LEDs themselves, and it most likely needs a replacement.

Disconnect the keyboard and reconnect it to another USB port or blow air into the USB port to clean it of dust, as the key input may be inhibited by a bad connection. If reconnecting it does not fix this issue, refer to the Keys Not Responding section.

If all else fails, the lighting could be affected by the LED indicator membrane itself. To access the LED indicator, you first need to take apart the keyboard panel. Start by removing the screws in the front and back of the keyboard and all the keycaps. The LED indicator membrane is underneath the white mechanical switch panel and on top of the keyboard's back black panel. Check the electronic circuit paths. Make sure nothing is fried. If it is, the LED indicator membrane will not light up or parts will not light up. If your LED indicator membrane is the reason your keyboard does not light up, you will need to buy a new keyboard, as this part is irreplaceable.

Characters delay or have multiple unintended inputs from typing. 

A bad connection may cause a delay or misinput when typing. Ensure that the keyboard is fully seated in the USB port and that there is no visible damage or kinks in the cable.

Keys that are dirty and clogged with dust/debris can prevent the keys from properly functioning mechanically. Refer to “Dirty Keyboard” in the sticking keys symptom above.

Appropriate settings for your keyboard may need to be adjusted to minimize lag or repeating inputs. For Microsoft/windows devices, repeated keystrokes can be ignored by disabling filter keys in your main computer/laptop settings while the keyboard properties are in a separate location. First, open Settings by navigating through the start menu and searching “settings” or combining the “Windows” and “I” keys. Once in the settings, select “Ease of Access” and scroll down to the “Keyboard” section. Left click on “Keyboard” and look for “Filter Keys” which will provide you a prompt to turn them on or off. Select off to resolve the issue.

If not resolved, find the keyboard properties through the combination of “Windows” and “R” keys and typing “control keyboard” in the following field of the dialog that opens. Click the “ENTER” command key on the keyboard which will pop up a window to adjust the character repeat delay or repeat rate in the “speed” tab. The repeat delay allows you to set the delay between you press-holding a key and the initiation of the repeated output of the key. The repeat rate allows you to adjust the speed at which the output is repeated. Eliminate lag by shortening the delay or increasing the rate. Adjust accordingly to fit your personal preferences. When satisfied with your adjustments, click the “OK” button at the bottom of the properties window to save and exit.

Keyboard connection not recognized by computer. 

If you plug in the keyboard and no lights turn on as well as nothing being typed when keys are pressed, then is it safe to assume there is a problem with the USB connection. By going into your computer’s settings menu, navigating to devices and looking under the input section, you should be able to see “Gaming KB”. If the Keyboard shows up under the input section, then refer to Keys Not Responding and Device Key Lighting Not Working otherwise continue to diagnose the issue as a USB problem.

To diagnose what area is having an issue first plug a different device into the same USB port on the computer to ensure that the computer is not the problem. If that is not the issue, try to plug the keyboard into a different USB port on the computer. Finally try to connect the keyboard to a different device to ensure that the keyboard USB is the issue.

If the keyboard disconnects at random intervals during use that could also be an issue with the USB connection. Following the same diagnosis steps as “Incorrect Input Settings” ''''to first identify if it is a computer or keyboard problem. If you determine that the issue is with a keyboard first refer to the other diagnosis segments as they are easier to repair than the USB cable and verify that there are no kinks, cuts, or visible damage to the cable.