Phone won't turn on
Low battery
- Check the battery meter. Charge the phone if necessary.
Drained/bad battery
- If the phone turns on but powers down as soon as the charger is removed the battery is drained/bad and needs to be replaced. See Battery Replacement Guide.
Battery is improperly installed
Damaged motherboard
- If a new battery has been installed and the phone still does not power on, the motherboard may be damaged. See Replace Circuit Board Guide.
Battery won't hold a charge
Charging cable is loose
- Verify that the charger is firmly inserted.
Drained/bad battery
- It is possible the battery has been drained and needs to be replaced. See Battery Replacement Guide.
Phone turns on but the screen is still dark
LCD screen is disconnected/improperly connected
- Verify that the LCD screen is correctly connected properly. See Replace LCD Guide.
Damaged LCD screen
- If the LCD screen is properly connected but still not functioning, the screen may need to be replaced. See Replace LCD Guide.
Cracked/damaged screen cover
Unresponsive keys
Keypad cover is damaged/improperly installed
- Verify that the keypad cover is correctly installed and not damaged.
See Replace Keypad Cover Guide.- If necessary, replace the keypad cover. See Replace Keypad Cover Guide.
Keypad sensor is damaged/improperly installed
- Verify that the keypad sensor is correctly installed and not damaged.
See Replace Keypad Sensor Guide.- If necessary, replace the keypad sensor. See Replace Keypad Sensor Guide.
Voice is not being transmitted through the phone
In an area of poor reception
- Go to an area of better reception.
Antenna is damaged/improperly installed
- Verify that the antenna is not loose or broken. See Antenna Replacement Guide.
Microphone is damaged/improperly installed
- Verify that the microphone is properly connected. See Microphone Replacement Guide.
- Replace the microphone. See Microphone Replacement Guide.
Damaged motherboard
- If problems persist, the motherboard may damaged and needs to be replaced.
See Replace Circuit Board Guide.
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