Motorola Edge Plus 2020 Rear Camera Not Working

Is your rear camera not working on your Motorola Edge Plus 2020? Use this troubleshooting guide to help diagnose why.

If resolution of photos looks grainy or smudged, start by wiping it down with a lens cleaner, or a wipe with lukewarm water and dish soap without any moisturizers (to avoid leaving residue).

Try using the camera’s functionality on other apps (ex. Snapchat or Instagram).This will help determine if the problem has to do with the app you are trying to use the camera on or if the problem has to do with the camera itself. If the camera doesn’t work on the other apps, it still could be a software issue but likely not with the specific app you are using

Motorola Edge Plus (2020) Back Facing Camera Physical Connection Check

This involves disassembly of the phone. Make sure you have taken a picture to know where everything is supposed to be on the phone for when you put it back together. Check to make sure the camera is connected to the bulk of the circuitry by a small ribbon cable. This is the only physical connection from the motherboard to the camera.

Motorola Edge Plus (2020) Back Facing Camera Replacement

At this point the likely culprit is that the camera is faulty. If you checked the ribbon cable connection, you have already taken all the parts off you have to. Disconnect the ribbon cable and replace it with a new camera, then reconnect the ribbon cable.