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Is your Logitech Zone Vibe 100 Wireless experiencing issues in regards to the microphone not detecting any audio, or not appearing to connect to your device? Use this troubleshooting guide to help diagnose why.
The headset is having issues with Windows 11
Oftentimes when a user is experiencing connection issues regarding connecting to their device or audio not being detected, this is due to software issues with the version of Windows or MacOS you may have.
To improve the audio quality, quit any applications using the Logitech Zone Vibe 100 (games, music, videos). If the headset is connected to a laptop you can check which application has access to the headset's microphone to see what mode it is on.
Microphone not detecting any sound
If you are experiencing issues with the microphone not detecting any sound when you are speaking into it, this may be because the position of the microphone boom is in the incorrect position. Make sure the position of the left ear cup boom is facing down.
This is because if the boom feature is facing upwards, the microphone will automatically mute itself.
Operating System not up-to-date
The Logitech Zone Vibe 100 requires no additional software to have it run. However, in some cases some Operating systems do not allow certain bluetooth connections. Below are a list of Bluetooth profiles that are supported:
1) HFP
2) A2DP
3) AVRCP
Bluetooth Connection Disconnected
To restart your bluetooth connection, set your device to airplane mode on. After about 10 seconds turn it off- this should effectively reset your bluetooth connection. After doing this try to see if you can reconnect the bluetooth connection.
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