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Tools Required
- Original Lenovo charger (for testing)
- Compressed air (for cleaning ports)
- Internet connection (for software updates)
Step-by-Step Troubleshooting
Step 1: Confirm the Charger and Cable
- Use the original Lenovo USB-C charger and cable.
- Inspect the cable for any visible damage.
- Test the charger on another device if available.
Step 2: Inspect the Charging Port
- Power off the laptop.
- Check for dust, debris, or bent pins.
- Clean the port carefully using compressed air.
Step 3: Check Battery Health Status
- Open Lenovo Vantage → Device → My Device Settings → Power.
- Review Battery Status and Battery Health Report.
Step 4: Reinstall Battery Drivers
- Open Device Manager → Expand Batteries.
- Uninstall Microsoft ACPI-Compliant Control Method Battery.
- Restart the computer.
Step 5: Update BIOS Firmware
- Open Lenovo Vantage → System Update.
- Install all critical and recommended updates.
Step 6: Perform a Battery Reset via BIOS
- Restart and enter BIOS (F2).
- Locate and perform Battery Reset.
Conclusion
If the battery still does not charge, refer to the Battery Replacement Guide.
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