Lenovo IdeaPad Duet 3 Chromebook 11Q727 Touchscreen Doesn't Respond

If your Lenovo IdeaPad Duet 3 Chromebook’s touchscreen isn’t responding to touch, tapping, or gestures, this page will help you determine what’s causing the problem and how to fix it.

The system may be frozen, or the touchscreen drivers may have failed to load properly.

• Hold the power button for 10 seconds to force a reboot.
• After restarting, test the touchscreen in Guest Mode to rule out account-specific issues.
• Perform a Powerwash to reset the device if the problem continues.

Screen protectors or tight-fitting cases can sometimes interfere with touch sensitivity.

• Remove any screen protectors or cases and test the touchscreen again.
• Try using a different screen protector if the touchscreen works when it has been removed.
• Clean the screen with a microfiber cloth to remove residue.

The touchscreen may be physically damaged or disconnected internally.

• If there are visible cracks, the digitizer likely needs to be replaced.
• Replace the Touchscreen.