Kindle Paperwhite 12th Generation Suddenly Shutting Down

If your Kindle Paperwhite 12th Gen suddenly shuts off completely and unexpectedly, follow this troubleshooting guide for potential solutions.

The most common reason for this is the battery in the Kindle is dead. To check this, simply plug in the device and wait a few moments before trying to turn on the device again.

For some models, the power button can be overly sensitive to touch, and be accidentally pressed. This can also happen because of certain magnetically attached cases contributing to its sensitivity or pressing the power button itself. To test this, remove any additional cases you have on the device and see if the problem continues.

When used in an overly hot environment or used for a prolonged duration without proper ventilation, sometimes the Kindle begins to overheat and shuts off to stop from damaging any internal parts. To check this, feel the back of the Kindle and take off any additional case. If it is hot to the touch, then it most likely turned itself off and simply needs to cool down before being used again.

A cause of this issue can be a loose internal connection to the battery within the system. To test this, pry open the casing and ensure the cable connecting the battery is firmly in its socket. Otherwise, this issue can also be due to a magnetic casing causing interference with the battery.