No Sound from Both Speakers
Volume Too Low
- The device's volume is off or too low to hear. Check the device settings and try adjusting the volume.
Faulty Input Jack Connection
- The headphone's wire input is not completely plugged into the device's headphone jack. Twist and push the jack to make sure it is all the way plugged in.
Faulty Wire Connection
- While playing audio, adjust the position of wire near the speakers and near the jack. If the changes or cuts in and out when you do this, the wire is the problem. See Kensington Hi-Fi Headphones 33137 Speaker Cable.
No Sound from One Speaker
Device Set to Fade Sound to Either Left or Right Speaker
- Check the device settings.
Blown Speaker
- Replace the blown speaker. See Kensington Hi-Fi Headphones 33137 Speakers.
Faulty Wire Connection
- While playing audio, adjust the position of wire near the speakers and near the jack. If the sound temporarily comes back on in the speaker with no sound, the wire is the problem. See Kensington Hi-Fi Headphones 33137 Speaker Cable.
Distorted Audio
Faulty Input Jack Connection
- The headphone's wire input is not completely plugged into the device's headphone jack. Twist and push the jack to make sure it is all the way plugged in.
Faulty Wire Connection
- While playing audio, adjust the position of wire near the speakers and near the jack. If the distortion changes or is temporarily gone when you do this, the wire is the problem. See Kensington Hi-Fi Headphones 33137 Speaker Cable.
Headband Won't Stay in Position
Worn Headband Adjustment Piece
- The headband needs to be replaced. See Kensington Hi-Fi Headphones 33137 Headband Adjustment Piece.
Ear Padding Is Torn
Ripped or Torn Ear Padding
- The ear padding needs to be replaced. See Kensington Hi-Fi Headphones 33137 Speaker Ear-Pad.
Speaker Cover Is Cracked or Broken
Cracked or Broken Speaker Cover
- The speaker cover needs to be replaced. See Kensington Hi-Fi Headphones 33137 Speaker Cover.
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