Jabra Evolve2 65 Not Powering On

Is your Jabra Evolve2 65 not powering on and is unresponsive when sliding the switch to the on position? Use this troubleshooting guide to help diagnose why.

The first fix you should try is making sure that the headphones are able to turn on

• On the right earcup slide the power button into the on position
• A green light should flash indicating that the headphones have been turned on

If the headphones do not turn on the battery may be dead

If the headphones do not turn on the battery may be dead and must be charged

• Plug the USB charging cord into the right earcup and your computer USB port.
• Ensure that the headphones are holding a charge by checking for an LED indicator on the right earcup

LED status light meaning

• A solid green LED indicates the battery is full.
• A solid yellow LED indicates the battery is medium.
• A solid red LED indicates the battery is low.
• A flashing red LED indicates the battery is critically low.

If the charger is functional but the LED status light is not showing there is likely a problem with the headphone ports or battery.

If the charging port on the headphones does not seem to work you should check for debris that is preventing the headphones from charging

• Visually inspect the charging port for any visible debris
• If debris is visible use compressed air to blow out the debris

If the charging cable falls out or the charging cable does not properly fit into the headphone charging port, the charging port is likely damaged

• Check the port for any bent edges that may be preventing the charger from making a secure connection
• If headphones only charge when the charger is in a specific position, replace the port

If the headphones battery has noticeably been decreasing the battery may no longer be able to hold a charge and must be replaced

• Replace the battery