JBL Tune 760NC Battery Not Charging

Explanation:

Giving the headphones a hard reset will restart the internal circuit of the headphones.

If you have any of these issues, this is a step-by-step process on how to fix it.

Solution:

• Turn off the headphones completely, making sure it is not connected to any other devices.
• Press and Hold the power button for 30 seconds to reset the circuitry of the headphones.
•  If this does not work, please refer to the battery replacement guide.

Explanation:

Firmware bugs can affect power management, including how the device handles charging cycles. This can look like Inconsistent charging behavior, sudden loss of charge and headphones malfunctioning in other ways.

Solution:

• Open the JBL Headphones App on your mobile device.
• Pair your headphones using Bluetooth.
• Check for available firmware updates and follow the prompts to install.
• Restart your headphones and attempt charging again.

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Explanation:

Sometimes dirt and debris can get stuck in the charging port and interfere with the USB cord.

Solution:

• Before cleaning please ensure the device is powered off.
• Take a can of compressed air and hold the can upright, give the port a few shots of air to loosen the debris.
• Repeat a few times until no more debris is in the port.
• Avoid putting the nozzle directly in the port.

Explanation:

There are a few common reasons why a lithium battery in headphones like the JBL Tune 760NC not hold a charge. Lithium batteries have a finite number of charge and discharge cycles. This means, over time the battery will naturally lose its battery capacity and eventually fail to hold power.

Solution:

• If you notice that the headphones battery capacity is decreasing, consider replacing it. Follow battery replacement instructions from the manufacturer.
• For more detailed instructions, refer to our upcoming Battery Replacement Guide.

Explanation:

If the device fails to charge despite a working battery and charging port then the motherboard may be faulty. Here is a step-by-step process on how to replace your device's motherboard.

Solution:

• Power off and disassemble the headphones, remove the ear cushions and the casing carefully.
• Locate and inspect the motherboard for any corrosions or disconnected components. Disconnect and remove the motherboard, remove the battery connectors and wires carefully.
• Install a new motherboard, reconnect the cables and any other necessary wires.
• Reassemble and test the device to see if it is working well.