INSE S6X Troubleshooting Page

The vacuum has little suction while in use.

Check if there is any clog in the brush, and clean it with the cleaning tool.

Detach all the attachments, connect the motorized brush directly to the vacuum motor, and test whether the machine works properly. If it works well without the metal tube, it might be a problem with the tube, otherwise, it might be a problem with the brush.

Check if there is any clog in the hose, and remove any debris or obstructions.

The vacuum overheats while in use.

A clogged filter can cause overheating issues. Cleaning the filter could resolve this.

If the brush is clogged, remove any debris. Make sure it's properly attached to the vacuum.

The vacuum no longer picks up debris.

Blockages in the device could be due to the filter being old. Getting a cheap replacement HEPA filter could resolve this. Check out the Filter Replacement Guide[Placeholder Link].

A HEPA filter typically lasts 2-3 years and should be replaced consistently.

If the dust box is full the vacuum won’t be able to pick up any more debris. Open the dust box and dispose of the contents.

Vacuum makes a high-pitched whistling sound while in use.

Strange noises coming from the vacuum could be due to a malfunctioning motor. Replacing the motor should resolve the issue. Check out the Motor Replacement Guide[Placeholder Link].

If the tube is clogged with debris, the vacuum can make a strange noise and will not function properly. Clearing the tube of any debris will resolve this.

The vacuum stopped working.

Check if there is any clog in the motor, the tube, or the brush.

Check if the filters need cleaning or replacing.

Detach all the attachments, use only the vacuum motor, and test if it can work properly. Connect the brush directly to the vacuum motor, and test if the machine can work properly. (This step is to check if it is the metal tube's problem.)

The vacuum shuts off suddenly in a few minutes.

Ensure the vacuum is turned off, and disconnect all accessories.

Try to identify the source of the overheating by checking for blockages in the tube, cleaner head, or other accessories. Empty the dust cup and clean the filter.

Make sure to use the matched adapter to charge the battery, or the battery performance will decline.

It takes about 4-5 hours for the battery to be fully charged. When the battery is fully charged, the three indicator lights will be on and stop flashing.

Normally the battery can work for about 20-45 minutes on standard speed and 10-20 minutes on high speed, and its working varies on different cleaning tasks.

If you need to replace the battery, check out our Battery Replacement Guide[Placeholder Link].