crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Weak Bluetooth Sensor
Device does not connect to other devices through Bluetooth or does not enter Bluetooth pairing mode.
Turn on Bluetooth Pairing
Ask Cortana, “Hey Cortana, pair Bluetooth”, or hold the Bluetooth pair button. The top panel will light up when in pairing mode. After entering pairing mode, turn on Bluetooth on the device you would like to connect and select the Invoke speaker.
Unplug from power and plug back in
Unplug power cable and wait ten seconds before plugging it back in. Once Invoke has turned back on, retry entering Bluetooth pairing mode.
Factory reset speaker
Warning! All settings will be erased.
Left of the Microphone on/off button on the back of the Invoke speaker, there is a pin hole that is the factory reset button. Press this button by inserting a small pin into the hole with a small amount of pressure. If done correctly, top panel will have a white ring.
Dim or non responsive LED
LED light does not work or sometimes blink and does not stay on while the device is on.
Unplug from power and plug back in
Unplug power cable and wait ten seconds before plugging it back in. Once Invoke has turned back on, check if LED is on.
Factory reset speaker
Warning!! All settings will be erased.
Left of the Microphone on/off button on the back of the Invoke speaker, there is a pin hole that is the factory reset button. Press this button by inserting a small pin into the hole with a small amount of pressure. If done correctly, top panel will have a white ring.
Broken LED light
If problem with LED consists after following the previous troubleshooting steps, the LED may have to be replaced.
Go to LED replacement guide
Speaker Sound Distorted
Scratchy or unclear audio coming from speaker.
Unplug from power and plug back in
Unplug power cable and wait ten seconds before plugging it back in. Once Invoke has turned back on, retry entering Bluetooth pairing mode.
Factory reset speaker
Warning! All settings will be erased.
Left of the Microphone on/off button on the back of the Invoke speaker, there is a pin hole that is the factory reset button. Press this button by inserting a small pin into the hole with a small amount of pressure. If done correctly, top panel will have a white ring.
Faulty speaker
If speaker continues to not sound correctly, a speaker or all speakers may have to be replaced.
Go to speaker replacement guide
Invoke is not receiving power
The device fails to start.
Faulty power cable
Cable should not have any tears or kinks in the wire, connecting ends should not be bent or broken.
Faulty charging port
Try wiggling the power cable in the charging port. If charging port seems abnormally loose then charging port may have to be replaced.
Go to charging port replacement guide
Non-responsive AI
Cortana is not responsive when voice activation, ‘Hey Cortana’, is spoken.
Make sure Microphone is turned on
If microphone is muted, there will be a red ring on top panel. In order to turn on the microphone, press the microphone on/off button.
Assure Cortana is set-up
Make sure Cortana app was downloaded on a separate device and set up correctly with Invoke speaker.
crwdns2915084:0crwdne2915084:0
Eastern Washington University, Team S2-G2, Munoz Fall 2018 crwdns2935289:0Eastern Washington University, Team S2-G2, Munoz Fall 2018crwdne2935289:0
EWU-MUNOZ-F18S2G2
crwdns2931471:03crwdne2931471:0
crwdns2935297:05crwdne2935297:0
crwdns2944067:042crwdne2944067:0
My invoke becomes unresponsive after a few mins whenplaying music from a paired Bluetooth device... every time. I did the whole setup as well as factory reset it already and same issue. I only use the invoke as a paired Bluetooth speaker, so it doesn't serve it's purpose when it keeps disconnecting. Please help!
Peter Bootoor - crwdns2934203:0crwdne2934203:0
Same issue here. Feels like the speaker is warm (not hot) near the top. 10-20 min max of play, and it will freeze completely. The light will then go amber and the unit reboots after a while. Really enjoy the sound from this device when it works, so this is very disappointing.
Rich Lockheart -
I am haveing an issue that started yesterday I just moved it to a different location and ever since then the led light sensor has been spiraling around and won’t even let me set it up to an account and so far I have tried holding down the microphone button, unplugging it and plugging it in, hitting the factory reset button. Also I have tried to see if I could do it manually with a mini usb male to usb male port and I did find connection problems because my computer would keep on restarting the device manager when I tried to run it does anyone know how to fix this.
kalebscott7798 - crwdns2934203:0crwdne2934203:0
Any luck? I’m having the same exact issue. One White LED circling around the top display. Powers on but unresponsive to bluetooth, mic button or reset pinhole. I don’t want to throw this speaker away.
rcheing -
Same. Looks like it is dead….
Andrey Stepanoff -