HP Stream 11-y010nr Troubleshooting

Whilst being on the computer, the screen freezes unexpectedly.

Having a faulty hard drive can cause the screen to freeze randomly. To fix this you can try resetting the computer. To reset the computer, press and hold the power button until the screen turns black. After this is completed, press and hold the power button until the screen illuminates again.

If the memory is full , the computer tends to slow down and freeze between processing certain actions. You can find your storage information through the settings page in storage where there should be a display that shows your storage usage. If this is the problem, you should delete unnecessary items or relocate content to auxiliary storage.

Downloading files and software from the internet can pose a risk for the computer in that those files or software may contain a harmful virus known as malware. These corrupt the device and may be a contributing factor to the screen freezing. There are numerous malware scanners and removers available such as norton.com

The battery either dies frequently or has problems charging.

When plugging in the device, if the light on the power adapter illuminates, this indicates a correct charge. However, if the light fails to illuminate while being plugged into the device and a power strip, there is an issue with the power adapter. In the case of this happening, you will need to purchase a new power adapter.

After troubleshooting that the problem is not with power adapter and the light does illuminate, there is most likely an issue with the battery itself. Proceed with the HP Stream 11-y010nr Battery Replacement to fix this issue.

Trying to connect to WiFi but won’t connect or being disconnected from WiFi constantly.

Having the wireless signal turned off will cause your computer to lose the ability to connect to the WiFi. Here are a list of steps to turn your wireless signal on.

1. Find the wireless button on the keyboard. It will look like an airplane or a wireless signal.
2. Turn the button is on.
3. Try and connect to the WiFi.

If your WiFi driver is out of date, the software may be incompatible with the current system and cause sporadic WiFi loss. To update your software follow these instructions:

1. In Windows, search for and open Device Manager.
2. In the Device Manager window, double-click Network adapters, right-click the name of the wireless adapter and then select Update driver.
3. Click Search automatically for updated driver software.
4. If the tool finds an updated driver is found, follow any on-screen instructions to install it.
5. Try to reconnect to the Internet.

Rebooting your modem can often fix internet connection problems, improve slow connections and resolve issues with wireless connection. To reboot, you will need to power cycle your WiFi router. The following steps should assist you in that process:

1. Turn off your device
2. Go to your WiFi router and disconnect the power cord from the router.
3. Wait around 10 seconds before reconnecting the power.
4. Wait for your router to turn back on and try to reconnect.

The user receives a notification that the storage space is low/full

Simply go to your desktop and double click on the trash/ recycle bin icon. Then, in the top left corner, click the “Empty Trash/Recycle Bin” button to get rid of unwanted content.

The downloads section of your files is typically full of items that you needed once and are now just taking up space on your computer. To get rid of them, open up you folders, go to the downloads section and delete any that you no longer need. If there is lots of items in there and you want all of them gone, click “Select All” at the top and delete all of them at once.

Another option is to purchase an external hard drive. This will allow you to keep all the information on your laptop without deleting files. New files can be stored on this external device.

How to diagnose and fix problems with turning on your computer if it is not responding properly

In order to diagnose the problem if you can tell that the computer has charged up but the screen is still not responding, follow the directions below. By doing this, the computer will show you the potential issue.

1. Power your PC on
2. Press Esc
3. Select F2
4. Choose System Tests

Computers these days want to help you help them, so many will emit either a LED code or a beep code to tell you what is the issue with your computer. Follow the steps listed below to decipher what it is trying to tell you.

1. If the LED’s stop blinking and the computer does not start, press the power button again to repeat the blinking sequence
2. Determine what color(s) the light is blinking
3. Note the sequence that the blinks appear and in what color(s)
4. Reference the chart to figure out what problem is occurring https://support.hp.com/us-en/document/c0...
5. Use HP PC Hardware Diagnostic. You can run the software to pinpoint the error. Reference the HP Troubleshooting page for more information. https://support.hp.com/us-en/topic/diagn...