HP Spectre Pro x360 G1 Troubleshooting

“The laptop will not play any audio. No sound is coming from the speakers.”

Play audio only using computer speakers, then try plugging in additional speakers. If the audio is only distorted when listening through external speakers, the audio jack or the speakers themselves may be defective. Audio that goes in and out may be due to a loose audio jack. Be sure the audio jack is completely plugged in to the computer.

If the audio is distorted when listening through the laptop’s speakers, the audio may be corrupt. Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device. Now check if the situation has been corrected. Then restart the computer and update the chipset and audio drivers from this link: ++http://hp.care/2DofTJ1++  and follow the on-screen instructions. Now check if the situation has been corrected. If the problem persists, consider taking your device to an electronic store near you.

“The laptop will not connect to the internet.”

 Try updating the WiFi driver from Device Manager

 - Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Network Adapters and expand the List
- Look for WiFi driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the WiFi driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

The system may need to be restored.

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

“Trackpad does not work, is erratic and unresponsive.”

When the trackpad becomes unresponsive the fastest way to fix this is to use an external mouse. You will have to uninstall and reinstall the drivers for your mouse so it will correctly pair with the laptop.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

 Your mouse will automatically reinstall during the restart.

Uninstall and reinstall the drivers for your mouse:

“The screen continues to turn black while being used.”

This could be just a software issue in which you will need to update the BIOS and the drivers. Find the BIOS version on your laptop’s motherboard and check if there are any updates available. Follow the steps given to you on the update. Don’t forget to update the previous version of BIOS before updating the new one.

If this is the issue, you will have to replace the hard drive. To prevent the hard drive from dying after replacing it, use backup sites.

“The computer will not turn on at all”

Make sure the power adapter is plugged in and that the charge light is on. If the charger light isn’t on and its plugged in, then the adapter is faulty. You might want to purchase a new adapter.

Make sure the adapter light is on and connected to the laptop. If the laptop only turns on when it is plugged in, no matter how long it was charging. Then you have a flawed battery.

“Computer will not load the Operating System and instead takes me to an error message.”

There may be an error in your hard drive if the data cable is damaged or the connection is incorrect. To resolve this issue, start or restart the computer. Press F2 repeatedly during the start up to enter the HP PC Hardware Diagnostics utility. Select Component tests> Hard Drive> Quick test. Select Drive C and click run once. Once the test is complete the results will be displayed on the screen. If your computer does not boot correctly you may need to replace the hard drive.

Your device may have bad ram or may not have enough. You should try installing ram on your device.