HP Envy TouchSmart m6-k025dx Sleekbook Troubleshooting

Computer cannot connect to the internet via wi-fi.

Locate the reset button on the the Wi-Fi router (it is usually a small hole located on the back) and press until the router begins to restart. Wait for the router to power back on. Reset the Wi-Fi password and try reconnecting the computer to the network.

Open Device Manager tab on the computer. Select Network Adapters. Select the name of the wireless network adaptor and click Uninstall, and then Delete the Driver Software. Once the network adaptor is uninstalled from the computer, locate the Action tab on this page. Select Scan for Hardware Changes. The computer will automatically reinstall the wireless network. The wireless network should now appear on your Device Manager. Close the page and try reconnecting to the Wi-Fi network.

Computer dies fast, computer doesn’t turn on, or computer doesn’t charge.

There should be a light that comes on when the computer is plugged in signaling that it is receiving a charge. If a light doesn’t come on, and the computer shows that it’s not plugged in, it’s likely the power adapter is faulty.

Try reducing the number of applications running in the background. Lowering the laptop brightness levels can help preserve battery life. If possible, put the laptop in Battery Saver Mode so it reduces the amount of processes running. If the computer still loses battery at an alarming rate, even when running minimal applications, it may be time to upgrade the battery. Replace the battery using this guide.

Certain applications are unable to download or operate on the computer.

Some programs require to be downloaded with admin permission. Try right-clicking the setup file, and Run as Administrator.

If the program fails to open, Right click on the program that you installed, and select Troubleshoot Compatibility. Select Try Recommended Settings. Wait for the computer to find a potential solution to run the software. Once it finds something, click on Test the Program. If it works, select Yes, save these settings for this program.

To update your device, select the Start button, and go to the Settings. Then find Update & Security, and locate the Windows Update tab. Once that is opened, select Check for Updates, and update accordingly.

Touchpad isn't responding, or clicking doesn't work.

This computer has a feature that automatically disables the touchpad when an external mouse is connected. If there has ever been a bluetooth mouse connected to the computer, open the settings tab and disable it. To ensure best success, shut down the computer and remove all external devices. Then, power the computer back on and see if the problem is resolved.

Locate the Run window on the computer. Type devmgmt.msc and press enter. Expand the Mouse and Other Pointing Devices window. Select the Synaptics device and open the Drivers tab. Select Update Driver. Finally, restart the computer. A wired mouse may be needed to complete this process.

Sometimes the touchpad is disabled by accident. At the top of the computer, there is a square icon that resembles a touchpad. An indicator of the touchpad being disabled is a light next to this icon. To fix this, open the Device Settings on your computer and select Mouse and Other Pointing Devices. Select Enable. If this is unsuccessful, you can replace the touchpad using this guide.

User graphic interface is pixelated or distorted.

If no physical issues can be found, and the screen is black, you may need to update the graphic drivers. To update, open the Device Manager and identify the graphic drivers in your computer. Right Click on the graphics driver and select Update Driver Software.

If the laptop's screen is unresponsive, discolored, or black this could be from physical damages. Check the laptop for any dents, cracks, or shortcomings. If the screen is cracked or damaged, this will likely call for a replacement.

Audio is distorted, audio is monotonous, or no sound can be heard from laptop speaker.

Right-click on the Start button, then click on Control Panel. Open Hardware and Sound, and then select Manage Audio Devices. Find the Speakers tab, then click Set Default, and press OK.

If resetting the settings doesn't work, try right-clicking the audio device name. Select Update Driver Software, then click Search Automatically for updated driver software. If it can't find an update, it's likely you have a faulty audio driver.

If these steps are unsuccessful, you might consider replacing the speaker itself. Replace the speaker using this guide.