crwdns2862637:0crwdne2862637:0
crwdns2869081:0crwdne2869081:0
Operating system or drive failure
The laptop powers on but cannot load Windows, possibly due to a corrupted operating system or a failing storage drive.
- Open the BIOS
- Press the ESC key repeatedly to start
- Run a Hardware Diagnostic tool
- Through the BIOS, run a Hardware Diagnostic Tool to assess your drive
- Check for damage
- If that does not yield the menu, or if a drive is not detected, be sure to check for damage to your device. There may be a hardware failure within your device.
BIOS or boot menu not initializing
The laptop fails to reach the startup menu, indicating firmware issues, corrupted BIOS, or other hardware problems.
- Perform a hard reset
- To perform a hard reset on your device, press and hold the power button for 15 seconds. Be sure that the AC Adapter is unplugged.
- Additional actions
- Error codes such as “No Boot Device” means you need to install an Operating System on your device
Faulty charging port
Damage to the charging port prevents proper power delivery.
- Inspect the charging port
- Check the charging port for any bent pins, debris, or signs of physical damage.
- If damaged, have the charging port professionally repaired or replaced.
crwdns2947414:01crwdne2947414:0
What about the motherboard having an issue. Eg the display board
Dev Moses - crwdns2934203:0crwdne2934203:0