HP Chromebook 14a-na0031wm Will Not Charge

If your HP Chromebook 14a-na0031wm does not charge when plugged in, follow this page for possible solutions.

• The charger itself may be faulty, follow steps to check if it is working correctly.
• Ensure that the charger cable/power adapter is working properly by testing it on another device, or use a different charger with your Chromebook
• Check that the charger is securely connected to a reliable power outlet. Test the power outlet with another device to check that it is working.
• Chromebooks use a USB-C power adapter. Use the charger that came with the device or an approved replacement

• Failure to charge could stem from a damaged or dirty charging port.
• Check that the charging port does not have dirt or debris that is blocking the charging cable. Use a small burst of air or a soft bristled brush to gently clean the charging port. Do not attempt to remove debris with hard objects as that can damage the charging port further.
• Check that the charging port is not damaged. If the charging cable is loose or does not fit properly, then the charging port may need repairing

• Software glitches could be preventing the Chromebook from accepting charge.
• First try a hard reset. Unplug the charger and press and hold the refresh key, while holding the refresh key tap the power button. Release the refresh key when the chromebook restarts.
• If this does not resolve issues you may want to try a powerwash, however this will erase all local files on the Chromebook, so any files you do not want to lose must be uploaded to an external hard drive. This should be done as a last resort.
• To initiate a powerwash hold CTRL+ALT+SHIFT+R, then select restart and click powerwash. You will then need to sign back in.

• Failing battery may be keeping the Chromebook from charging.
• Open settings and navigate to About Chrome OS, then go to diagnostics and run a battery test.
• If this test detects issues consider a battery replacement compatible with the chromebook. Click here for battery replacement guide.

• Updating your devices software regularly enhances performances and includes battery.
• Go to Settings, About ChromeOS, and click Check for Updates.
• If an update is available, it will download automatically.
• Restart Chromebook after update.

• Batteries are sensitive to temperature, extreme environments can rapidly deteriorate the battery's health.
• If the device is hot, let the device cool or acclimate to the environment before attempting to charge it again.