HP 14-dq0060nr Troubleshooting

Your laptop will not connect to the wireless network. If other your other devices successfully connect to the wireless network, it is likely that the problem lies with your computer, rather than with your Internet Service Provider or your router.

Click the "No Internet connection" icon on your taskbar and ensure that Wi-Fi is turned on, and Airplane Mode is turned off. There should now be a pop-up menu displayed above the icon.

The pop-up menu should be displaying a list of available wireless networks. Attempt to connect to your intended wireless network by selecting it from the list and clicking "Connect."

If you connect successfully, text reading "Connected, Secured" should be displayed beneath the name of the network. Try accessing the Internet to make sure your Internet connection is working properly.

If you still cannot connect to Wi-Fi, try disconnecting from the network and connecting again.

Run the Network troubleshooter. Click the Windows icon on your taskbar, and click the settings icon displayed in the pop-up menu above the Windows icon to open Settings. Once in Settings, click the "Network & Internet" tile. Then, find the Network troubleshooter in the "Advanced network settings" section. Click on it, and follow the instructions it displays.

The Wi-Fi card needs to be replaced. Follow this guide to replace the Wi-Fi card.

Your computer will not power on or show signs of activating.

First, ensure the outlet you are plugging your power adapter into is working by plugging in another device and seeing if it turns on, if so, then the outlet is in working order. Go ahead and connect the power adapter and ensure the light on the adapter is on. If the light is not on, no matter how many different outlets you try, then you may have a faulty power adapter and should look into obtaining a new one.

Try turning the computer on once the power supply is firmly connected to the device. If it only turns on when the power supply is connected no matter how long the computer is connected and charging, then you may have a faulty battery. Follow this guide to replace the battery.

If the laptop has a working battery that has been charged but it's still not turning on, it's possible that the motherboard has failed and needs to be replaced.

The keyboard doesn't respond when pressed or seems broken.

If one or a few of your keys are not responding or are stuck down, it is likely they need to be removed to be cleaned or replaced.

If your entire keyboard fails to respond, the drivers may need to be updated.

If the keyboard still fails to respond, it may be time to replace the keyboard.

Your laptop displays a blue screen.

Go ahead and first turn off the computer and remove any external devices. You will also want the power adapter disconnected as well. Press and hold the power button for approximately 15 seconds to do a hard reset and drain any excess power. Start the computer back up and use the arrow keys to start Windows back up.

If the above does not work, then you may need to access the BIOS/UEFI or see if there is an update to the BIOS/UEFI. Turn the computer back off and then turn it back on and hit the ESC key repeatedly until a menu appears and then hit the F2 key. Go ahead and hit the systems test and then go to the extensive test. Click run and this test will require a few hours to fully complete its run-through. If the systems test does not appear after hitting F2, then you may need to download an updated diagnostics onto a USB. Here is a link to learn how: How to Download Diagnostics

Your RAM or other memory needs to be replaced.

Your battery percentage will not increase despite your laptop being connected to power.

First, ensure that you are plugged into a functional power supply. Try plugging your charging cable into a different outlet or power strip.

Examine the charging cable and look for any kinks, breaks, or warped plastic. If there is an issue with your charging cable, you will need to get it repaired or replaced.

If your computer is powered on, try running the Windows battery troubleshooter. Click the Windows Start button. Then, from the pop-up menu, click settings. Click the "Update & Security" tile and select "Troubleshoot."

If the troubleshooting menu displays a "Power" tile with a button that says "Run the troubleshooter," press the button.

If the troubleshooting menu does not display the "Power" tile, click "Additional troubleshooters" and scroll down to find Power under "Find and fix other problems." Then, press the "Run the troubleshooter" button displayed on the Power tile.

If your computer is dead, or the steps above were unsuccessful, see the "Device Unable To Turn On" section of the troubleshooting wiki above. Your battery may need to be repaired or replaced.