Dell Venue Pro Touchscreen Not working

If your Dell Venue Pro touchscreen does not respond to taps, swipes, or gestures, follow this page for possible solutions.

A frozen process or temporary bug can stop the touchscreen from responding.

• Perform a soft reset by holding the Power button for 10–15 seconds until the device restarts.
• If unresponsive, plug in the charger and repeat the reset.
• Once restarted, test the screen again on the lock screen or home menu.

If touch input returns after rebooting, the issue was likely software related.

Dust, fingerprints, or moisture can interfere with capacitive touch detection.

• Power off the device and unplug any cables.
• Wipe the screen gently with a soft microfiber cloth.
• Avoid using excess liquid—if needed, lightly dampen the cloth with a 70% isopropyl alcohol solution.
• Dry the screen completely before powering on.

If the screen is clean and powered, an internal cable may have loosened.

• Power off and open the device carefully.
• Locate the touchscreen digitizer connector near the display assembly.
• Reseat the cable by unplugging and reconnecting it securely.
• Reassemble and test the touchscreen again.

If touch still fails, the digitizer itself may be damaged.

Incorrect touchscreen drivers can cause loss of functionality.

• Connect a mouse or keyboard to the device.
• Open Device Manager → Human Interface Devices.
• Locate the HID-compliant touchscreen entry, right-click, and select Update driver.
• If the touchscreen entry is missing, enable “Show hidden devices” and reinstall the latest Dell driver package from the official website.
• Restart the device after installation.

Some screen protectors or tight-fitting cases can block touch input.

• Removes any screen protectors, cases, or covers.
• Test the screen without accessories attached.
• If responsiveness improves, use a thinner or compatible protector.

If all other steps fail, the touchscreen hardware may be defective.

• Connect the device to an external monitor to confirm that other functions work.
• If the display image appears fine externally, the issue is isolated to the touchscreen digitizer.
• Replace the display assembly.