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crwdns2895503:0crwdne2895503:0
Screen Won’t Turn On
Touching the trackpad or hitting keys doesn't turn on screen.
Computer is not on/sleeping
Turn the computer on by pressing power button.
Computer is not charged
Plug your computer into an outlet using the power adapter provided with the laptop or replace battery.
Display is broken
Replace screen by following the instructions Dell provides here.
Keyboard Key Not Responding
When pressing a key, it takes longer than usual to pop back up, it doesn't compress fully, or hitting a key has no effect on screen.
Debris under key
Gently remove key by sliding fingernail under key and clean under then press key back into spot.
Overuse of keyboard key
Gently remove key by sliding fingernail under key and replace with new key.
Battery Not Charging
Battery charging icon not on
Computer is not properly plugged in
Plug the computer into an active outlet using the power adapter.
Battery is not functioning properly
Go to the replace battery guide for more information.
Computer Won’t Turn On
Battery is dead
Charge the battery before trying to turn the computer on again.
The hard drive has malfunctioned
Laptop may go to BIOS which is a black screen with white text, however, there will be a distinct lack of a ‘spinning’ sound.
Replace the hard drive.
Hard Drive Spinning is Too Loud
Spindle noise is loud
Replace the hard drive with an SSD (Solid State Drive).
Head is crashing into disk
Replace the hard drive with compatible HDD.
Running Low on Disk Space
Too many unneeded files are on the computer
Try deleting unnecessary files, and moving others to external backup drives.
Hard Drive needs to be larger
Replace the hard drive with a larger hard drive.
Disk drive won’t eject
The driver is refusing to perform the requested action
Turn the computer off and on, and then try ejecting disk again.
The disk drive is broken
Replace the disk drive by following the directions on Dell's website.
Webcam not working
Correct driver is not installed
Go to the Dell website and install driver compatible with current operating system.
Webcam is physically broken
Replace the screen by following the instructions Dell provides here.
Computer is Running Slowly
RAM needs to be upgraded
The RAM is the component of memory that allows the computer to handle many tasks at once. If your computer is running slowly, replacing your RAM may speed it up.
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