Dell Latitude 5580 Frozen Screen

If the laptop screen on your Dell Latitude 5580 is stuck and unresponsive to any action, follow this guide to troubleshoot your problem for possible solutions.

• Disconnect. Ensure your adapter and other externals are not plugged in and remove the bottom panel of the laptop to remove the battery.
• Try moving the mouse cursor around using the trackpad if it moves, then your Dell 5580 laptop is likely just slow, not frozen.
• Look for any blinking lights that may indicate disk or network activity. If you find some lights, parts of your Dell 5580 are still running.
• Press the caps lock key on your Dell 5580 and see if the light toggles on/off. If it does, the keyboard is still responsive.
• Give your Dell 5580 several minutes to allow processes to respond before assuming a frozen screen.
• Make sure you are in a well-lit environment. The screen could appear blank because the display brightness is set to a low level, making it seem like it is not turned on.

If you've attempted all of the above and none have proved useful, it's time to try some of the following.

Your laptop screen may be frozen due to an overload of power. Completely shutting your Dell Latitude 5580 off and turning it back on may resolve the issue.

• Disconnect power by unplugging your adapter.
• Remove the battery by taking the bottom panel of your laptop off and unplugging the battery.
• Press and hold the power button for 20 seconds.
• Reinstall the battery and your adapter.
• Restart your laptop.

If you are seeing that your Dell Latitude 5580 is freezing on a program or specific set of apps, then the issue is a lack of system resources.

• Check the system requirements for the program you are running. Also, check the GPU, RAM, and CPU requirements.
• If possible, upgrade the hardware in the Dell Latitude 5580 (this will be specific to the model Dell Latitude 5580).
• Upgrade your RAM or your old Hard Disk with a Solid State Drive. This will be the most beneficial way of repairing your Dell Latitude 5580 frozen screen.

It may be possible that your device is infected with a virus or malware. This could be the case if you have been experiencing slow performance, unusual pop-ups, changes to your settings, or frequent freezing. The most common solution to a virus or malware would be to:

• Perform a hard reset on your device. Turn your device off, disconnect the adapter and remove the battery, and hold down the power button for 20 seconds.
• If the hard reset resolves your frozen screen, run a test on an anti-virus software on your device to determine if a virus or malware was the cause of the issue and to prevent any further issues.

You may be able to adjust different hardware settings in the Basic Input/Output System.

• Turn your laptop off completely and turn it back on.
• When the Dell logo appears, continuously press the F2 key on the keyboard to enter BIOS.
• Attempt resetting to default settings. You can do this by clicking on “Load Defaults” or “Restore Settings”.