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Random computer shutdowns
The computer will shut down without being manually turned off.
Faulty or Dead Battery
If your computer randomly shuts down, the battery likely needs to be replaced. To replace follow this guide .
Needs Hard Shutdown
Sometimes these issues are as simple as a hard reset, and this can be done by holding the power button down until it shuts off, and then turn it back on.
Computer will not turn on
The computer will not turn on when power button is pressed.
Faulty Power adapter
Check to ensure the adapter is plugged all the way in and the light is turned on. If it the light is not on, consider replacing the adapter because it is most likely faulty.
Faulty Battery
If the computer only works when the adapter is plugged in, and the computer does not charge, no matter the time, then it is likely a faulty battery. Replace the battery by following this guide.
Unresponsive mouse pad
The mouse pad will not move mouse pointer when touched.
Operating System is not Responding
If the mouse pad is not responding, the computer is likely frozen. Check to see if any of the keys will respond. If nothing is responding, hold down power button. Wait 10-15 seconds and turn computer back on. This should allow it to unfreeze.
Touchpad Button is Off
Many laptops are equipped with a touchpad button near the mousepad, or they have an Fn series of keys to disable the mousepad. Try pressing the button, or following the correct key series to enable the mousepad. You can also check the Mousepad Settings:
1. Navigate to the start menu, and go to the mouse settings, under devices and printers.
2. Under Mouse Properties, locate your touchpad settings.
3. Make sure there is a check in the box next to Enable touchpad.
4. Apply other settings if you’d like, then click Apply.
5. Test your touchpad.
No Headphone or Speaker Sound
The computer will not emit audio.
Volume Controls are Muted
Navigate to the volume control page, check to make sure the volume is high enough and make sure it is not on mute.
Volume in Applications is Muted
Make sure the volume is not muted inside the application you wish to run, or that the volume it sufficient.
Operating System is Not Responding
Sometimes the operating system is not responding, and the simplest solution is to restart the computer.
Faulty Driver
If you are listening to sound, but it is all distorted, there is likely a faulty driver. Navigate to the “Drivers and Software” by searching in the search bar. Click “Audio” and download the appropriate driver. Go to “Control Panel” > Device Manager > Sound Controllers. Click on the correct sound card and then click “Update Driver”. Select the updated driver, and then reset the computer.
Unresponsive Key on Keyboard
The key will not type specified character/ will not type at all.
Foreign Object Stuck
Key might not be pressing down to the button that signals to laptop due to crumbs or other small particles stuck under key. Use can of compressed air, following instructions on can, to blow out particles under key.
Loose Key
Press down firmly on key to reattach the keycap to its bottom component, the key retainer. Snapping noise should be heard if key reattaches properly.
Broken Key
Key must be replaced. Gently remove key from keyboard and replace.
Screen is frozen
The screen will not respond to user, remaining stuck on same screen.
Excessive Computer Programs Running
With too many programs running at once, laptop memory can overload and stop working. Hard reset the laptop by holding in power button until it turns off. Wait 15 seconds, and then press power button to turn on again.
External Device Issues
External devices connected to laptop may cause system lockups, causing screen to freeze. To test if this is the issue, remove each external device, such as flash drives, CDs or printers for example, one by one to determine which, if any, is the source of system lock up. If external device is the cause, screen should unfreeze.
Blocked Air Vent
On the bottom of the laptop, there are a series of holes; these are the air vents. If there appears to be dust, hair et cetera stuck in them, the vents might be blocked, causing the system to overheat and run slower. Turn off your laptop and use a can of compressed air to sufficiently blow out the debris in the air vent until it appears clean. Restart your laptop.
If the mouse pad is not responding, the computer is likely frozen. Check to see if any of the keys will respond. If nothing is responding, hold down power button. Wait 10-15 seconds and turn computer back on. This should allow it to unfreeze.
Touchpad Button
Many laptops are equipped with a touchpad button near the mousepad, or they have an Fn series of keys to disable the mousepad. Try pressing the button, or following the correct key series to enable the mousepad. You can also check the Mousepad Settings:
1. Navigate to the start menu, and go to the mouse settings, under devices and printers.
2. Under Mouse Properties, locate your touchpad settings.
3. Make sure there is a check in the box next to Enable touchpad.
4. Apply other settings if you’d like, then click Apply.
5. Test your touchpad.
Headphone and speaker sound issues
The computer will not emit audio.
Volume Controls
Navigate to the volume control page, check to make sure the volume is high enough and make sure it is not on mute.
Volume in Applications
Make sure the volume is not muted inside the application you wish to run, or that the volume it sufficient.
Operating System
Sometimes the operating system is not responding, and the simplest solution is to restart the computer.
Faulty Driver
If you are listening to sound, but it is all distorted, there is likely a faulty driver. Navigate to the “Drivers and Software” by searching in the search bar. Click “Audio” and download the appropriate driver. Go to “Control Panel” > Device Manager > Sound Controllers. Click on the correct sound card and then click “Update Driver”. Select the updated driver, and then reset the computer.
Unresponsive Key on Keyboard
The key will not type specified character/ will not type at all.
Foreign Object Stuck
Key might not be pressing down to the button that signals to laptop due to crumbs or other small particles stuck under key. Use can of compressed air, following instructions on can, to blow out particles under key.
Loose Key
Press down firmly on key to reattach the keycap to its bottom component, the key retainer. Snapping noise should be heard if key reattaches properly.
Broken Key
Key must be replaced. Gently remove key from keyboard and replace.
Screen is frozen
The screen will not respond to user, remaining stuck on same screen.
Excessive Computer Programs Running
With too many programs running at once, laptop memory can overload and stop working. Hard reset the laptop by holding in power button until it turns off. Wait 15 seconds, and then press power button to turn on again.
External Device Issues
External devices connected to laptop may cause system lockups, causing screen to freeze. To test if this is the issue, remove each external device, such as flash drives, CDs or printers for example, one by one to determine which, if any, is the source of system lockup. If external device is the cause, screen should unfreeze.
Blocked Air Vent
On the bottom of the laptop, there are a series of holes; these are the air vents. If there appears to be dust, hair et cetera stuck in them, the vents might be blocked, causing the system to overheat and run slower. Turn off your laptop and use a can of compressed air to sufficiently blow out the debris in the air vent until it appears clean. Restart your laptop.
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