Dell Chromebook 13-3380 Keyboard Keys Are Unresponsive

The Dell Chromebook 13-3380, released in early 2017, may experience keyboard issues where some or all keys fail to register input. Affected keys can feel stuck, respond inconsistently, or stop functioning entirely after liquid exposure or physical impact.

A loose or damaged ribbon cable connecting the keyboard to the motherboard can cause unresponsive keys.

Solution:

1. Power down the Chromebook and remove the bottom panel.

2. Locate the flat ribbon cable beneath the keyboard module.

3. Carefully disconnect and reseat the cable.

4. If damaged, replace the keyboard ribbon cable using the Dell Chromebook 13-3380 Keyboard Ribbon Cable Replacement Guide. See Dell’s official “Removing / Installing Keyboard” support pages.

If several keys or entire rows don’t work, the internal keyboard circuitry may be defective.

Solution:

Replace the entire keyboard assembly following the Keyboard Replacement Guide. Ensure the replacement part matches your Chromebook’s model number (13-3380).

Spills or debris can block key contacts.

Solution:

1. Turn off the Chromebook immediately and remove the battery (if accessible).

2. Use compressed air to remove debris from under the affected keys.

3. For liquid spills, dry the keyboard completely before testing.

4. If corrosion or sticky residue remains, replacement is recommended.