The Device Will Not Turn On
Your drone does not show signs of powering on.
The Drone Battery Is Faulty
The battery pack of the aircraft should have four lit green LED lights when it is turned on and fully charged. Ensure that the drone is charged for at least one hour. If the aircraft still does not turn on after charging its battery, the battery may need to be replaced with a new one. You can replace the battery by following this battery replacement guide.
The Remote Controller Will Not Turn On
Turning on the controller is a common issue for users. Try firmly pushing the power button once and release. Then, quickly press power again and hold the button for about three to four seconds until the controller turns on.
The Remote Controller Disconnects
Your remote controller disconnects during flight.
The DJI Go 4 App Connection Is Faulty
The disconnection issue could be with the smartphone's connection with the DJI Go 4 app. First, check whether you are logged into your DJI account in the Go 4 app. Make sure that your smartphone or tablet has notifications from other apps turned off to ensure that the smartphone is running optimally. The connection can easily be dropped if too heavy a load is placed on the phone processor.
The Micro USB Cable Is Broken
Check that the Micro USB cable connecting your smartphone to the remote controller is not disconnected or frayed. If damage is visible, replace the Micro USB cable.
The Ports Are Damaged
Over time, the port to your smartphone may have become damaged from plugging in cables. Try using a different smartphone or tablet.
The Micro SD Card Is Faulty
Many Mavic Pro users remove their micro SD card from the drone and plug the card into an SD card reader on a computer. Frequent use of an SD card can wear out its connection, and using an SD card improperly can corrupt its file system. If your SD card is corrupted, try reformatting it. If it is worn out or unable to be formatted, replace it.
The Signal Is Weak
As the distance increases between you and your drone, the chance of the Mavic Pro disconnecting from the DJI Go 4 app or remote controller increases.
The Remote Controller Disconnects
When the remote controller disconnects, the DJI Mavic Pro should initiate the failsafe return to home mode which is set during takeoff. If you can see The Mavic Pro, move towards it. Make sure the remote controller antenna is facing towards your drone and take into account the height of the drone when pointing the antennas. Turn the remote controller off and then back on. If The Mavic Pro still is not connected then allow it to return to the set home point.
The Mavic Pro Needs Firmware Update
If the disconnection issues continue and other solutions fail, be sure to update the Mavic Pro firmware.
The GPS Will Not Connect
Your drone's GPS will not connect automatically.
The Firmware Is Outdated
Be sure to update the Mavic Pro firmware to fix possible GPS connection problems.
The Mavic Pro Needs Calibration
If the DJI Mavic Pro's IMU (inertial measurement unit) isn't calibrated the GPS signal may be faulty. To calibrate follow these steps
Interference Is Present
The GPS issue might not physically be a problem with the drone itself. There are many signals the drone is outputting and receiving, so obstacles like buildings, waterfalls, power lines, and metal objects can cause GPS signal loss. Try moving to a new location that avoids anything that might cause interference.
The Smartphone/Tablet Loses Internet Connection
If you're using a smartphone or tablet that does not have cellular data, stay in an area where Wifi is accessible. If the smartphone or tablet can't maintain an internet connection, the GPS signal will be lost.
The Drone Will Not Fly Properly
Your DJI Mavic Pro is spinning or wandering.
Interference Is Present
The issue might not physically be a problem with the drone. There are many signals the drone is outputting and receiving, so obstacles like buildings, waterfalls, power lines, and anything metal can cause some interference with the signals, so the drone would spin. Try moving to a new location that avoids anything that might cause interference.
Calibration Is Needed
The controller stick and the drone compass could be causing a problem with the way the drone flies. The stick and compass are parts of the drone that need to be calibrated every once in awhile so the drone performs its best. To calibrate the compass, go to the DJI GO 4 app on your phone, select “aircraft status bar”, “compass”, “calibrate”. Then follow the rest of the instructions on the app. To calibrate the controller sticks, go to the DJI GO 4 app, select “general setting” then select the icon that looks like a controller, select “remote controller calibration”. The app guides you through the rest of the instructions.
The Parts Are Damaged
As you use your drone, parts might start to wear down, such as the motors or propellers. If the drone is spinning in small circles, it is likely that the propellers or the motors are causing the issue. Depending on over usage or if any crashes occurred, it is possible that the propellers are dulled out, bent, or broken. It is also possible that the motor bearings are damaged or the shaft is bent. If this is the case, these parts need to be replaced.
The Flight Controller Is Broken
The flight controller helps orient the drone by manipulating the motors. Motors that don’t seem to have any physical damage and are not performing as expected could signify a damaged flight controller. If the drone is having trouble stabilizing and you have tried all of the above possible fixes to get the drone to fly properly, try replacing the flight controller.
The Video Is Unstable
Your DJI Mavic Pro records shaky or tilted video.
The Camera Panning Is Too Fast
The Mavic Pro has camera limitations to keep in mind while recording video, such as frame rate and video definition. Beginners should consider recording in cinematic mode to slow down drone movements and camera panning, resulting in better video.
The Gimbal Assembly Is Touching the Drone Body
With the Mavic Pro powered off, turn your device upside-down and inspect the gimbal. The gimbal tabs should be below their retaining tabs, in order to prevent the camera from touching the drone body. Push loose tabs in and then follow calibration instructions. If tabs are broken, follow this gimbal replacement guide.
The Gimbal and Camera Need Calibration
Many video problems can be solved by calibrating the gimbal/camera assembly. To calibrate, unfold the Mavic Pro and turn it on, with the DJI app open on your mobile device as well. In the app, tap the three dots in the top right corner to enter General Settings. Touch the camera icon and then press "Auto Calibrate Gimbal."