Creative Zen V Plus Troubleshooting

Your Creative Zen will not power on or respond and no display is shown

Use a paperclip to press the pinhole located next to the power switch and watch for a response on the display of the Creative Zen.

Plug the charger into the port and observe. A charging icon may appear. If the battery is completely dead then the icon may not appear. Check behind the play/pause button for a blue flashing led to indicate charging. It may take up to six hours. Wait for up to six hours and then try to power the device on. If this does not work reset by following the above instructions.

The battery will no longer hold a charge due to age or other factors and therefore needs replaced. See the battery replacement guide in the repairs section.

The charging icon does not appear on the display and the led behind the play/pause button does not flash.

Push the charging cord into the charging port (the micro USB slot) firmly but not too forcefully as you do not want to break the device. You should feel it snap into place.

Find or buy a new power cord either with an adapter wall outlet or with a PC USB

Use a wall power adapter. Be sure to check behind the play/pause button for a blinking blue led to indicate charging.

The battery will no longer hold a charge due to age or other factors and therefore needs replaced. See the battery replacement guide in the repairs section.

You are having trouble hearing sounds from the device

If you see the screen working properly but no audio, check and make sure the audio jack is fully pushed into the ZEN Plus. Also, make sure the audio jack in plugged into the port that reads “aux”.

Check and make sure the volume button on the ZEN device is high enough to hear. Some head phones have a convenient volume on/off button near the headphones, if so make sure the button is not on so the headphones are not muted.

The microphone is plugged in but nothing gets recorded

The microphone jack may not be pushed in all the way. Also, be sure the microphone is plugged into the “line in” port of the device.

The microphone being used might be defective, if another microphone is available, plug in and test a different microphone to see if the device is defective or the microphone.

The screen is dark to where you can’t see anything

The device might have a dead battery and needs recharging, make sure that the charger is plugged into the power source as well.

The buttons to operate the device are not functioning

The device maybe frozen and needs to be reset. Try placing a small paper clip in the pinhole on the side of the device.