CRKD NEO S CK24NS Buttons Are Unresponsive

If the CRKD NEO S CK24NS buttons are unresponsive, follow these steps to get your controller working again.

The buttons may not work if the CRKD NEO S CK24NS controller isn't charged. Follow these steps to confirm if the controller needs charging:

• Plug the controller into a charging source using the provided USB cable.
• Check the Status LED under the HOME (CRKD) button. If it's blinking slowly, the controller is charging. Allow it to fully charge before testing the buttons again.

The buttons won't function if the controller is not properly connected to your device. Ensure the controller is correctly paired using Bluetooth or a wired USB connection.

• Power Off First: Hold the HOME (CRKD) button for 10 seconds to power off the controller before attempting to pair.

1. Go to Settings > Controllers and Sensors > Change Grip and Order.
2. Hold the HOME (CRKD) button for 3 seconds until it blinks rapidly in white.
3. Once paired, the HOME (CRKD) button will display the user status with the following colors:
   • Red (1st Player)
   • Blue (2nd Player)
   • Yellow (3rd Player)
   • Green (4th Player)
   • Other user colors: Purple (5th), Cyan (6th), and Orange (7th).

• Bluetooth via Xinput Device:
  1. Enable Bluetooth on your PC.
  2. Hold ↑D-pad + HOME (CRKD) button for 3 seconds to enter pairing mode (orange LED).
  3. Select "Xbox Wireless Controller" in Bluetooth settings to pair.
• Bluetooth via Pro Controller:
  1. Hold the HOME button for 3 seconds (white LED).
  2. Select "Pro Controller" from the available Bluetooth devices.

• Bluetooth via Xinput Device:
  1. Hold ↑D-pad + HOME (CRKD) for 3 seconds to enter pairing mode (orange LED).
  2. Select "Xbox Wireless Controller" from the device list.
• Bluetooth via Pro Controller:
  1. Hold HOME (CRKD) for 3 seconds (white LED).
  2. Select "Pro Controller" in Bluetooth settings to pair.

1. Hold ↓D-pad + HOME (CRKD) for 3 seconds to enter pairing mode (cyan LED).
2. Select "Gamepad" from the Bluetooth device list.
3. Confirm pairing by checking if the HOME button is blinking cyan.

Tip: After successful connection, check the color of the HOME button:

• Orange (PC)
• White (iOS/macOS)
• Cyan (Android)
• White (Nintendo Switch)

Over time, dirt or sediment can build up under the buttons, causing it to become unresponsive.

• Use a cotton swab lightly dipped in isopropyl alcohol to clean around the edges and gaps of the buttons.
• Let the alcohol evaporate naturally before testing the buttons again.

Sometimes, unresponsiveness can result from outdated firmware.

• Visit the CRKD website to check for firmware updates for your CRKD NEO S CK24NS.
• Follow the provided instructions to update the controller. After the update, reconnect and test the buttons.

To rule out compatibility issues, try connecting the CRKD NEO S CK24NS to another device (e.g., another PC, mobile device, or gaming console) to verify if the buttons work there. The issue may be related to your original device settings if it does.

If your CRKD NEO S CK24NS buttons are still unresponsive after following all these steps, it may be time to replace the buttons. Consult the CRKD NEO S CK24NS Button Replacement Guide for further guidance.