BolaButty X-GO C27-C Won’t Turn Off

Does your BolaButty X-GO C27-C not power down when the power button is pressed? Use this troubleshooting guide to help diagnose why.

You may not be giving the device enough time to shut down. When trying to turn off the system, hold the power button for a longer duration of time.

The device has a special mode that might have been accidentally activated. This prevents the system from turning off.

Try a full reset. Press and hold the power button for eight seconds. This should reset the device.

If the battery dies it should also deactivate Service Mode.

If the speaker is low on power, then it might have issues shutting down.

Wait for the battery to die. Fully charge the battery before trying to turn it on again. If it seems like the device isn't charging correctly or won't hold a charge, then there might be an issue with the charger. Try charging it using a different power source.

Your speaker may be trying to connect to another device even if it isn't playing audio, which would prevent it from shutting down.

Disconnect all paired devices or turn off the Bluetooth on any nearby devices before trying the power button again.

If all else fails the battery may be faulty and will have to be replaced.