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If you can't turn on your phone after charging your device, most likely the battery needs to be replaced. Follow this guide to learn how to replace the battery to get your phone working again.
Water Damage
If your speaker doesn't work, then it is most likely due to dropping your BlackBerry Passport SQW100-1 into water or spilling water on the device. The first thing you want to do it power off the device. After that, you dry the device by putting it into a water-absorbing material or device such as uncooked rice or silica gel packets. If you use the uncooked rice method, place the powered-off device in a bag or container of uncooked rice and let it sit for roughly 24-48 hours. If you use the silica gel packets method, place the powered-off device in a container of silica gel packets and let it sit for about 24-48 hours. Once either method is done, you can try to restart the device and test to see if the audio works.
Charging Port Failure
If your device isn't turning on, you may want to check the charging port. First, check if the charger cord is working. If the original charger doesn't charge the device, try using a different charger with a higher wattage to charge the device. If that does not work, it most likely is the charging port in the device that needs to be replaced.
Battery Wear and Tear
It's common after a while the battery will start to deteriorate which results in the device malfunctioning or to not turn on at all. If the device doesn't turn on after many charging attempts, then it means that you need to replace the battery.
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