Arlo Ultra 2 Troubleshooting

Video is out of focus, or there is something obstructing the field of view.

If your mechanical focus motor is burnt out or defective you will need to replace it.

If the mechanical focus motor is unplugged, the video will be stuck at a certain depth of focus. To fix this problem follow the camera lens replacement guide, but instead of replacing the lens at the last step, simply ensure that the focus motor cable is firmly attached to the circuit board receptacle.

If your lens is damaged, you will need to replace it. To do so follow these steps.

The camera battery is not holding a charge, or will not charge when plugged in to the magnetic charger.

Arlo batteries have a built-in safety feature where if the temperature drops below freezing (32 F or 0 C), the battery will not charge. Bring the battery inside to charge where it is warmer.

Make sure you are using the magnetic charging cable that came with the camera; these are more powerful than the average USB charger cable. Charge for ten minutes, and check the battery status on your Arlo App.

Arlo batteries can have a weird issue where if the charge is allowed to drop too low, it takes several tries to bring the battery back to functionality. Fully charge the battery up to five times and the battery should work again.

At a certain point the battery may come to the end of its lifecycle. At this point you will need to replace the battery.

The camera spotlight won't turn on automatically (at night) or manually via the Arlo app.

Follow this troubleshooting guide from Arlo for instructions on how to set up your spotlight settings.

If this is the case, follow the steps for replacing the spotlight flex circuit board, but instead of replacing it, simply ensure that the flex cable connector is firmly attached to the circuit board receptacle.

If your spotlight LED is burnt out or defective, follow the replacement guide.

Video footage is not found in the Arlo app video Library, even when actively recording.

Remove the battery from the camera, wait 15 seconds, and put the battery back in. Turn the camera back on and test the video.

Take off the white camera enclosure, and find the factory reset button located on the bottom of the camera. It is a small round black button located next to the three charger terminals. Press and hold this button for 15 seconds, and the camera will factory reset.

Helpful link: Arlo Support, "Why are there no recordings in the Arlo Library?"

When talking through the speaker or when playing the siren, the sound is distorted or inaudible.

If this is the case, follow the steps for replacing the speaker unit, but instead of replacing it, simply ensure that the cable from the speaker is firmly attached to the circuit board receptacle.

If your speaker is burnt out or defective then follow the replacement guide.