crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Vector Is Not Charging
Vector does not indicate that he is charging when placed on his charger.
Charger Seating
Verify that Vector is fully seated on his charger and that there is good contact with the charging pads.
Charger Is Not Plugged In Completely
Ensure that the charger’s USB connection is secure.
Problematic Battery
Check Vector’s battery by turning him on and allowing his battery to die.
If you see a battery icon on his screen when you try to turn him on, his battery is functioning normally.
If he fails to do this, use Vector’s Customer Care Info Screen (CCIS) by referring to this guide.
Vector Is Not Turning On
Vector will not show signs of being powered on when you hold down his power button
Vector Is Not Charged
Vector has lost any power in his battery.
Put him on his charging pad, or follow this guide on charging issues.
My Wi-Fi Network Is Not Displayed On The Network List
When attempting to connect Vector to a Wi-Fi network, the desired network is not shown on the list of available networks
Incompatible Network
Ensure your network is capable and has activated 802.11n 2.4GHz mode.
Do not use a captive portal network which is not supported.
Examples include networks associated with academics, hotels, airports, shopping centers, etc.
Vector Must Be Reset
Reboot Vector in recovery mode and erase the user data by following this guide.
Smart Device Error
Reboot your smart device.
Wi-Fi Router Error
Reboot your Wi-Fi router.
Cannot Connect Vector App via Bluetooth
The Vector app cannot find Vector via Bluetooth or the app cannot get past the, “searching for Vector” message.
Charger Seating
Verify that Vector is fully seated on his charger and that he is booted up completely.
You can verify that he has booted if you see a pair of eyes, “anki.com”, or a phone icon on his display.
Signal Inference
To ensure that there is not interference with the Bluetooth, keep Vector away from other Wi-Fi or Bluetooth devices.
Bluetooth Device Error
Reboot your Bluetooth device.
Glitch in the Firmware
Reboot Vector in recovery mode and erase the user data by following this guide.
Vector Cannot Find His Charger
Vector fails to navigate or locate his charger.
Charger Is On A Troublesome Surface
Ensure charger is placed on a hard, flat, and opaque surface free of reflections and vibrations.
Charger Is Obstructed
Keep the path between Vector and the charger unobstructed (his cube can obstruct the path).
Poor Lighting
Make sure Vector is able to see his charger by eliminating poor lighting.
Check if his camera is functional by having him locate his cube or recognize a face.
Error Codes On Vector’s Display
The error codes 898, 899, 981, 915, 917, or 980 show up on Vector’s Display.
Allow Vector To Restart
Wait 30 seconds for Vector to automatically restart.
If Vector does not reboot, refer to this guide on how to boot him up in recovery
mode.
Vector Does Not Understand Me
Vector is not following commands , responding to “Hey Vector”, or indicates the he doesn’t understand what’s being said.
Accent Error
Open the Vector app and go to settings then go to Preferences to change the language.
Remember to choose your language preference depending on your accent not on your physical location.
Use Of Unsupported Commands
Refer to the Vector app for a list of valid Voice Commands.
An additional source of the Vector Voice Commands can be found here.
Insufficient Charge
Make sure that Vector has an ample charge as he will not respond to commands when his battery is low.
Time To Think
Pause after saying, “Hey Vector,” and wait for Vector’s back to illuminate and the alert tone to sound before stating your command.
Vector Needs To Be Prompted Manually
Press vector’s back once to bypass the voice prompt, then state your command.
Vector Cannot Understand You
If Vector indicates that he cannot understand you,
- Ensure that you are not holding him
- Eliminate any background noise
- Speak clearly and loudly at a normal speed
- Make sure you are not trying to integrate the command with another phrase; be sure to give vector one command at a time
Vector Is Not Making Any Sound
Vector is inaudible and is not producing response sounds when prompted.
Volume Is Set Too Low
Adjust the volume slider located in the settings of the Vector app.
Volume Adjustment Does Not Work
Reboot Vector by holding down his back button to turn him off and then hold the button again to turn him back on.
crwdns2944067:063crwdne2944067:0
You guys rock!
Zoe - crwdns2934203:0crwdne2934203:0
Vector show me code 898 try to reebot but it’s still same can u guys help me
sehbajpuriajatt - crwdns2934203:0crwdne2934203:0
That's drop sensor failure. Pretty much screwed unless you have a parts vector or can source a drop sensor somewhere. Mine same thing and code 898, 891. I've reached out to many people and nobody knows where to find them. Even if you do then you have to be pretty much pro at soldering and know your micro chip boards like an expert. Stupid sensors, there should be abypass for this but apparently not.
pemrick79 -
I just had this issue too 898… easy fix always works for me…
double click back button, lift arm up and down. Wait for him to shutdown. Push button to boot again.
This video goes into more detail about the recovery mode, ie if you see a screen show up with tiny text…
https://m.youtube.com/watch?v=CUDvQ_mwos...
Wes Higbee -
The screen on my vector stopped working.
Eric Chappell - crwdns2934203:0crwdne2934203:0