Amazon Echo Look Troubleshooting

The device does not connect to Wi-Fi and cannot access its features.

Go to your settings on your Echo Look on the Amazon Alexa App and make sure that Wi-Fi is enabled. If it isn't then enable it and connect it to your home network.

Try moving the Echo Look closer to your Wi-Fi router. Moving the Echo Look away from walls and interference sources like microwaves and baby monitors may help.

If you have password-protected Wi-Fi, have changed passwords, or changed routers check the Amazon Alexa App to see if you need to change/input your individual Wi-Fi password.

The Wi-Fi module on your Echo Look’s motherboard may be broken or damaged. A replacement motherboard will be needed.

The device does not respond to voice commands.

Check if there's anything blocking the device's microphone. Ensure that the microphone area is clean and free from obstructions.

Make sure the device's volume is set at an audible level.

High background noise levels can interfere with the device's ability to hear your commands.

Ensure you're within a reasonable distance from the Echo Look when giving voice commands.

If your device is not connected to the internet or is experiencing Wi-Fi issues, it may not respond to voice commands.

Check if the microphone is muted. On some Echo devices, there's a physical button or switch to mute the microphone.

Ensure that your Amazon Echo Look is running the latest firmware. Updates may include improvements to voice recognition.

Sometimes, issues with the Alexa app can affect voice recognition. Ensure that the Alexa app is up to date and working correctly.

The device will not charge.

Like other Alexa models the Echo Look will have a round port on the back for the charger to insert. The insert should be pushed in until it cannot go further.

The power adapter should also be checked if it is completely inserted to a working outlet.

The power cord may have a short or a broken wire. Check the cord for any frayed or damaged areas. If any damage is found, replace the power cord.

This will only be the cause if all speaker functions cease to work, the motherboard has to be replaced.

The battery in the Echo Look might be faulty, which will cause the Echo Look to boot up very slowly. In this case, a replacement is necessary.

The device takes more than a few seconds to boot up and is stuck in the booting animation.

The battery in the Echo Look might be faulty, which will cause the Echo Look to boot up very slowly. In this case a replacement is necessary.

The power adapter may be malfunctioning in some way which may cause a boot loop. Replugging or replacing the power adapter should work.

Pictures on the Amazon Echo Look appear low quality and fuzzy. Pictures are hard for the device to recognize.

The lens for the camera might be cracked so the device can't take good pictures of its features, and the cracked lens needs to be replaced.

Check to ensure that the camera lens is not obstructed by any debris or by your hand.