Acer Chromebook Spin 714 CP714-2W-56B2 Unresponsive Trackpad

If you use the trackpad on your Acer Chromebook Spin 714 CP714-2W-56B2 and it does not register your touch, lags, or is unresponsive, follow this guide for solutions.

The trackpad may have dirt on or underneath it. Rolling fingers on the trackpad - like drums - may help loosen dirt.

Tap your fingers on the trackpad repeatedly for 10 seconds to clear debris underneath.

Touchpad ribbons may not be grounded completely. Open your computer to access the mainboard and ensure the ribbons are connected properly. Refer to these instructions for a visual demonstration.

1. Remove bottom cover and battery of the Chromebook 714C.
2. Locate blue connector ribbons on the mainboard.
3. Ensure they are connected properly, if not reconnect ribbons.
4. Put all the parts back together.

Outdated or corrupted drivers can be a common cause of touchpad malfunctions. A simple update could resolve the issue.

1. Press the Windows button
2. Look up “Device Manager”
3. Open dropdown for “Display Adapters”
4. Find your Display Driver, Right-Click, and select “Update Drivers”
5. Select “Search Automatically for Drivers”
6. Alternatively, you can look up your driver online to find a specific update you would like to install onto your drivers

Accidental settings changes or key combinations may have disabled the trackpad.

Check for Accidental Key Disabling

1. Press [Search + Shift + P] to toggle the trackpad on/off
2. Restart Your Chromebook
3. Click “Time” in the bottom-right corner of the screen
4. Select “Power > Restart” from the menu that appears
5. Wait a few seconds, then press the Power button to turn it back on.

Check Touchpad Settings

1. Click “Time” in the bottom-right corner of the screen
2. Select “Settings > Device > Touchpad”
3. Ensure “Enable Tap-to-Click" option is turned on

Perform a Hard Reset 

1. Turn off the Chromebook
2. Press and hold [Refresh + Power] Buttons for 10 seconds
3. Release both keys and let Chromebook restart

Update OS

1. Click “Time” in the bottom-right corner of the screen
2. Select “Settings > About Chrome OS”
3. Click “Check for Updates” and install any available updates
4. Restart your Chromebook