Acer Chromebook Spin 714 CP714-2W-56B2 Camera Not Working

If you’re experiencing issues with your Acer Chromebook Spin 714 CP714-2W-56B2 camera, follow the steps in this guide to solve the problem.

If you’re experiencing camera issues with your Acer Chromebook Spin 714C, it may be due to the Camera Access not being turned on.

1. Open the settings
2. Find and select “Privacy and Security” on the left side of the window.
3. Locate the camera access toggle and switch to “On”

The Acer Chromebook Spin 714C has a very small, physical camera shutter that is not easy to notice. It may have accidentally been closed, causing it to block the camera.

1. Inspect the top edge of the Chromebook 714C
2. Verify the small switch is slid towards the right, which is the “open” position, per the User Manual. You should also not be able to see a red dot.

An outdated, incompatible or bugged ChromeOS may cause your camera to not function as it should. If a faulty program is the cause, these are some things you can try.

1. Verify the program you are using is compatible with ChromeOS, and if the camera issue is also present in other programs
2. Update the camera’s drivers
3. Update ChromeOS

The ribbon connecting power to the camera can become unseated or loose over time. Refer to these instructions for a visual demonstration.