Acer Aspire 3 A315-24P-R7VH Troubleshooting Page

The battery won't charge even when connected to charger

It's possible that a battery replacement is required. Make sure the device is powered off completely. Unscrew the pins on the back of the case and locate the defective battery then replace

A new charging cable may be required if the connector or wiring is damaged. Check that there isn't dirt or other obstructions where the charger connects.

Pages take longer than normal to load or don't load at all

Too many tabs remaining open for extended periods of time will use more CPU and RAM than necessary. Close unused windows or tabs to limit unnecessary usage.

Upgrading the RAM from 8GB to 16GB to increase data transfer speeds and lower the load on the CPU. Even though it is soldered to the motherboard, a steady hand and toolkit will do the job

The laptop won't power on

Unplug the AC power adapter. Press and hold the Power button down until the unit goes off. Search for a pinhole that has a battery symbol next to it on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds.

Connect the charging cable. After pressing the power button, press F2 or F10 to attempt access to the BIOS. If successful, you know your motherboard has power.

Speakers have no output and don't produce sound

One reason for the no sound problem is outdated drivers for your hardware devices. You can update your driver manually by going to the manufacturer’s website and searching for the most recent correct driver.

It’s possible that you didn’t set your speakers or headphones as the default device. Right-click on the sound icon on the taskbar, then click Sounds. Choose the correct speakers, then Set to Default. Click OK to save changes.

The monitor will not display or is displaying low-quality

There are a couple of causes it could be and both can be determined by the Task Manager Test. Press Ctrl + Alt + Delete or right-click your taskbar and select Task Manager to open Task Manager. Once the Task Manager is open, watch the screen for any flickers.

If Task Manager flickers, then the problem may be caused by a faulty display driver. To update the driver, press the Windows ⊞ + X keys and select Device Manager. Select the arrow to expand Display Adapters. Under Display Adapters, right-click the adapter, then select Update.

If the app came from the Microsoft Store, check the app store for updates. If the app didn't come from the Microsoft Store, check the application's site for updates. To uninstall an app, press the Windows ⊞ + I keys to open Settings. Click Apps and select Apps & features. Select the app you want to uninstall and click Uninstall.

After uninstalling or updating an app, restart your device and check if the screen glitch is fixed. If not, keep uninstalling or updating each app one by one until the problem is resolved.

Your device don't see the Wi-Fi connection.

• Right click the network icon in the right side of the taskbar and select Diagnose network problems.
• Make sure Wi‑Fi is turned on. Select the No internet icon  on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on. Also, make sure Airplane mode is turned off.
• Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again.
• Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)
• Restart your modem and wireless router. This helps create a new connection to your internet service provider (ISP). When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps you take to restart your modem and router can vary, but here are the general steps.

One reason for the no Wi-Fi problem is outdated drivers for your hardware devices. You can update your driver manually by going to the manufacturer’s website and searching for the most recent correct driver.

Your Wi-Fi card may have been damaged by dropping the laptop or other external damage. In this case, you need to contact the service center or replace the Wi-Fi card yourself using the guides on our website

Your keyboard is irresponsive to the PC

• Is the laptop screen illuminated?
• Is the laptop turned on?
• Is the power indicator light on?
• Is the laptop connected to a power source, such as a battery or AC adapter?
• Is the power cord properly connected to the laptop and its power source?
• Will another appliance work on the same power source?
• Is the battery drained?

Eliminating these concerns, with cautious observations, will help pin the issue of the keyboard.

Check for hardware glitches:

• Disconnect all peripherals. Every device and cable connected to your laptop should be removed.
• Cut off the power supply completely: unplug your laptop, remove its battery, and reinsert it.
• Turn on your laptop. If it starts successfully and your keyboard works, the issue might be with one of your external devices.
• Reconnect and test each device. Plug in one device at a time, checking your keyboard functions. This helps you identify the outlying issue with the keyboard.

Follow these steps to clean your keyboard effectively:

• Shut down your laptop and disconnect it from the power source.
• Use a can of compressed air to gently blow away any dust or soft debris lodged beneath or between the keys. For stickier residue, use a lint-free cloth.
• Flip your laptop upside-down and give it a light tap to dislodge any loose debris. While it's upside-down, brush the keys gently to help remove anything stuck.
• After you clean the keyboard, restart your laptop.

If you think a keyboard replacement might be necessary, here's what you can do:

• Get Professional Help: Reach out to a professional computer technician. They have the expertise and tools to replace the keyboard correctly.
• Contact Manufacturer Support: If you're under warranty and have a brand-specific laptop such as Acer, contact their support team. They provide a suitable repair service.
• Temporary Fix: In the meantime, use an external keyboard and mouse to keep you going.

Remember, when it comes to hardware fixes like these, it's best to seek professional help, in order to avoid any potential laptop damage or voided warranties.

1. Check compatibility and purchase compatible RAM modules: Determine the type of RAM your computer supports. This information is usually available in the user manual of your computer or on the manufacturer's website.
2. Turn off your laptop and locate the RAM section: Locate the RAM compartment. In most laptops, this is found on the underside and may have a small cover secured by screws.
3. Remove the access panel and existing RAM modules: Unscrew the cover of the RAM compartment carefully.
4. Install the new RAM modules securely: Take the new RAM modules and align them properly with the slots. Ensure that the notch in the RAM module matches the notch in the slot.
5. put back the access panel and power up your laptop: Once you've securely installed the new RAM modules, put the access panel back on and fasten the screws.
6. make sure that the new RAM is detected in system properties: Check if the new RAM is detected, If the RAM is not recognized, double-check that it's installed correctly and compatible with your laptop.