I am Brittany, a native Californian who came to the world of repair from the world of science, specifically research as a chromospheric structures specialist (an astrophysicist who studies the features and evolution of the Sun’s atmosphere). I started at iFixit in 2012 and have grown to love our community of fixers.
My job title? Director of , Senior Technical Writer, and Resident Astrophysicist at iFixit. As my side-job I am a massage therapist focusing on medical massage.
What do I do around here? Technical writing, advocacy, conference planning, project management, spreadsheet wrangling...a little bit of everything. Mostly I support our team of educators and students who are teaching the world to fix their stuff. I also serve as the stress police—issuing hugs and high-fives when duty calls.
All funny-business aside, I run our education efforts which teach technical communication to thousands of university students. Throughout the process our students learn about the social, environmental, and political impacts of electronics design, preparing them to be better future engineers and technical writers. Our program has created over 30,000 repair manuals on iFixit. Check out more about our education programs at:
My day-to-day responsibilities include:
- Manage education department including hiring, developing, and supervising staff
- Project management, resource allocation, scheduling, and evaluations
- Develop and run a service learning program teaching technical writing to more than 20,000 university students at 80 universities
- Develop curricula, act as instructor liaison, curate and maintain educational websites
- Teach complex concepts surrounding global social and environmental issues
- Forecast, track, and report on budgets
- Develop and execute contracts with corporate partners
- Conduct data analysis evaluating over 50 metrics of program efficiency and performance
- Present research findings through academic papers and technical communication conferences
- Host an annual technical writing symposium/training workshop for 30 higher education faculty
- Write technical documentation for electronics, including repair procedures and teardowns
- Interface with engineering teams to develop the platform including in-depth UX/UI analysis, bug reporting, feature development, release notes, and internal procedures
Women in Tech:
I have the privilege of coordinating our iFixit Women in Tech group, as well as a local women in tech group—SLO WIT—through Softec, where I podcast and lead discussion around diversity and inclusion in technology. We focus on practical take-aways for individuals, organizations, and communities to help support and develop women and other minorities in successful tech careers.
Other Things I Do:
When I am not in the office, I keep myself out of trouble with a million and one passions. Topping the charts we have solar physics, cheese-making, puppet-making, gardening, reading, cooking (and eating!), sewing, power-tool-weilding, armchair neuroscience, backpacking, painting, black and white photography (you know, with "reel" film), and balloon sculpting.
Result-oriented, diligent, and efficient individual demonstrating synergistic blend of social and investigative skills. Broad program and team management experience. professional experience in digital documentation. Detail-oriented mathematical, analytical, and research background with strong written and verbal communication skills. Displays quick ability to learn and organize data. ''Highly computer literate. Independently motivated, cooperatively invigorated.
Academic training and qualified skills in the following areas:
● Program development ● Management/Team Development ● Technical Communication ● Cost/Contract Analysis ● Technical Presentations ● Academic Research ● Mechanical Aptitude ● Electronics Background ● Advanced Data Analysis ● Database Management ● Website Maintenance ● Photography ● Brand Management ● Instructional Design ● UX ● SEO ● Organizational Development
- McCrigler, B. & Rippens, M. (2018). “Human-centered service learning in the online environment: A model for building relationships between industry and academic partners to enhance successful outcomes in a collaborative technical writing project” Proceedings of the 36th ACM International Conference on the Design of Communication.
- McCrigler, B. (2017). “Learn by doing...it wrong: lessons from seven years of industry-led service learning” Proceedings of the 35th ACM International Conference on the Design of Communication. 32 (7).
- McCrigler, B. & Rippens, M. (2016). “Industry innovation and classroom constraints: Infusing real-world UX into the university classroom via iFixit's Technical Writing Project.” International Journal of Sociotechnology and Knowledge Development, 8 (3).
- Nelson, S. & McCrigler, B. (2014). “A service-learning collaborative project in a mechanical engineering technical writing class.” Proceedings of the 2014 American Society for Engineering Education Zone IV Conference.
- Alers, G., McCrigler, B. & Pemberton, D. (2009) “Coaxing a Meade LX10 into the Digital Age.” Small Telescopes and Astronomical Research. Russ Genet (ed).
- Johnson, J., McCrigler, B., Pemberton, D. & Keller, J. (2009) “Student Estimate of Rotation Period of Pallas.” Small Telescopes and Astronomical Research. Russ Genet (ed).
For more research related to our academic work check out: edu.iFixit.com/research
Other Random Things:
A few of my black and whites
Things I Like
LEGOs. Seriously, I really like LEGOs. I am also particularly fond of pumpkins, hedgehogs, and hugs. My heroes include Mr. Rogers and Jim Henson. I also have of , and a strong affinity for breakfast sandwiches.
I even made a fun mascot for iFixit: Meet Rosie the Repair Bear.
Things I Like Fixing:
In my tenure at iFixit I’ve taken apart hundreds of electronics from iPhones to laptops to vacuums, and can fix just about anything.
I’m the office sewing repair guru—from Patagonia guides, to hemming pants, to stitching up a busted tent, I’ve done literally thousands of patches and repairs with a needle and thread.
I also like to tinker on old telescopes, and spend an awkward amount of time fixing my sprinklers.
A few of my many adventures
La Palma, Canary Islands, Spain
La Palma is one of the most beautiful places I have been.
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crwdns2890332:0How do I patch a hole in a pair of jeans?crwdne2890332:0Hey David, We've got guides covering a few techniques for patching jeans, which can be found here: Jeans Repair. Personally, I like the reverse applique and zig-zag patches myself, but any of the methods should work. Good luck!
crwdns2890332:0How do you repair a rip in a fleece jacket?crwdne2890332:0Hey Christina, Any or all of those, except glue, could be answers depending on the hole. If it is small enough you can iron on a patch. If it is a larger tear you can satin stitch the hole. Do not glue on a patch as it will wash and wear funny, causing more wear on the jacket. You can check out our patching guides listed below for inspiration. Any of these methods should work for a tear in fleece. Satin Stitch a Tear in Your Shirt Sew-on Patch Reverse Applique Patch Patagonia Sweater Professor Patch Replacement Zig-zag Patch Installing an Iron-on Patch Good luck and let us know how it goes!
crwdns2890332:0How to stop raincoat inner waterproof lining coating peeling?crwdne2890332:0Hey Suze, If the lining is peeling it will need to be replaced. There is no easy way to do this. If you are an experienced seamstress, you can replace the panels with another layer of fabric on top. If you are unsure or need help, contact Patagonia customer service for a repair.
crwdns2890332:0Can I replace the cuffs on my Patagonia DAS Parka?crwdne2890332:0Yes, you can widen them, but it might be a bit tricky. You will need to buy some longer elastic of the same width. The process will be similar to the drawstring guide we have listed here: How to fix an unthreaded drawstring It may be difficult to get inside the section of the cuff that has the elastic, which could require some stitch ripping around the cuff. Be careful, as it is easy to tear the fabric. If you need further help, contact Patagonia customer service. Good luck and let us know how it goes!
crwdns2890332:0Replacing Bottom Zipper Box?crwdne2890332:0Hey David, You can't repair the bottom box of the zipper. You will need to replace the whole zipper. You can follow the steps in the following guide to replace the zipper. The process will be slightly different due to the layers of the jacket. It should be easier than these steps, because there won't be any loose feathers. Installing A Main Zipper In Your Patagonia Down Jacket If you are stuck of need further help, you can contact Patagonia customer service. Good luck and let us know how it goes!
crwdns2890332:0How to repair tear in patagonia rain jacketcrwdne2890332:0Is your jacket a rain jacket or a baffled jacket (like a down jacket or Nano Puff)? The repair process for each is slightly different. In either case, you will need to patch over the whole tear to prevent water from seeping in. You may even need to sew the old material down underneath the patch. We have a guide on how to patch a baffled jacket here: How To Repair A Baffle On A Patagonia Down Jacket For a regular rain jacket, you can apply a watch of waterproof fabric over the top and sew it down along the edge. You will want to fold the edges of the patch under so that they are caught in the stitching. You can follow the steps in this guide for a basic patching procedure: Repairing Patagonia Jacket with a Shaped Baffle If you need additional help you can contact Patagonia customer service. Good luck and let us know how it goes!
crwdns2890332:0fixing loose stitching on sleeves.crwdne2890332:0Hey Barbara, There are a couple of things you can do. To repair a small loose loop you can follow this guide: Repairing a Loop of Loose Stitching in a Patagonia Nano Puff ® Jacket If you need to resew a line of stitching you can follow this guide: Repairing the Stitching on your Patagonia Nano Puff ® Jacket If you have a table on your sewing machine (a plate that attaches) you may need to remove it to slide the sleeve into the sewing machine. I hope these guides help you. If not, you can contact Patagonia customer service for further help. Good luck and let us know how it goes!
crwdns2890332:0Can I re-coat my Patagonia Rubicon Rider Jacket for water repellency?crwdne2890332:0There is absolutely something you can do! Use a DWR treatment like Granger's to re-waterproof your jacket. We have guides coming on this process soon...
crwdns2890332:0Any tips for preventing stiff clothes when drying outdoors?crwdne2890332:0I dry my clothes on a line and I find the three simplest methods to preventing stiff clothes are to use less soap, take the clothes down directly after they are dry (don't leave them out for hours), and/or to dry them on an indoor line.
crwdns2890332:0My zipper is broken; how can I fix it?crwdne2890332:0There are a number of things that can go wrong with a zipper. Before you get worried, check the zipper for debris or dirt, cleaning and lubricating a zipper can work wonders. If that doesn't work, use our Zipper Identification tool to determine what type of zipper you have, then go through the diagnosis steps to determine what is wrong and how to fix it!