Problem with my bluetooth jam plus speaker can't get it to reset I had this problem before I called customers service and got a phone number witch i don't remember but they walked me step by step until my came on so I need someone to help me with this I use this device whn I go on long trips so I can here direction where I'm going pls help

I'm having problems with my jam plus I can't get it to reset I had this problem before I called customers service and got a phone number witch i don't remember but they walked me step by step until my came on so I need someone to help me with this I use this device whn I go on long trips so I can here direction where I'm going pls help