Technic Mender, he is talking about Step 11. It says upward. Most untouched MBP's have a piece of sticky foam over the right subwoofer connection to the logic board, so you can't see how it is really supposed to come out but that step says pull upward. Ripped my right subwoofer connection straight from the logic board. Thanks iFixit, Step 11 has an unnecessary line that costs me money. You pull it laterally, not up.