Problem resetting windows 10 laptop

crwdns2853023:0crwdne2853023:0

I was giving my grandpa my laptop and I wanted to reset so he could use it. But while it was resetting it ran into a problem that said: couldn’t remove all personal files. So I tried resetting it a couple times and it kept running into that problem. I even looked up how to fix this but there was no solution to this.

crwdns2853024:0crwdne2853024:0

So I also looked up how to make a bootable windows 10 install usb. So I searched on google “windows 10 iso download” and you need a 8gb usb stick and a windows 7 and up to run the setup that downloads and makes the usb bootable. Then after that’s done I plugged it in to my laptop and booted up in it and then started installing windows. I didn’t need my windows key because my laptop has a digital license key. After windows was installed it was perfect and everything was working great.

crwdns2853025:0crwdne2853025:0

My advice is to not get angry at your stupid computer that’s not working, it doesn’t help one bit.