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How to troubleshoot ink cartridge detection problems

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How to troubleshoot ink cartridge detection problems, Check error codes using maintenance mode: crwdns2935265:00crwdnd2935265:01crwdnd2935265:01crwdne2935265:0
Check error codes using maintenance mode
  • While in maintenance mode, press 8 and 2 to enter equipment error code indication (maintenance mode 82). (See previous step on how to enter maintenance mode.)

  • Cycle through errors by pressing the Mono (or Mono Start) key. Error codes 20 to 2D indicate problems which are probably related to the ink cartridge IC chip.

  • For a full list of error codes and their meaning you can also refer to the service manual, chapter 2.3.

  • Try to remove the error messages by removing and re-installing the ink cartridges.

  • If the problem is not solved, a resetting of the ink cartridge IC chip can probably fix the issue (see next step).

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